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Users not getting Password Reset Email

Discussion in 'XenForo Questions and Support' started by Samus4145, Aug 26, 2012.

  1. Samus4145

    Samus4145 Member


    I just finished setting up the Xenforo forum and migrated the users from simplepress over. I sent an email out to all users announcing that they have to reset their password with the link:


    Everything works on the site, but I have been getting reports they are not getting an email back.

    What can I do?

    edit: Update, the password reset works for new members, just not old members that were imported
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Two guesses:

    1) A spam filter is blocking some of the emails:


    2) Some problem with those imported users. What was your import process? There is no direct simplepress importer.

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