XF 1.5 Users getting an alert each time users post

[Mouth]

Several of my users (maybe many more?) are saying that everytime UserX or UserY posts, they get an alert notification for the post. They say it cannot be due to Watched Forums or Watched Threads, because the alert occurs when UserX or UserY posts, regardless of the forum or thread s/he posts in.

Users commenting/discussing this issue...

If UserX posts in a thread I get a notification for each time he posts.

I'm not following him, and I get an alert every time he posts too. That doesn't happen with anyone else

I just ignore multiple notifications now

Ditto.

Just to throw my 2c in, I have this problem too. I'm also not following UserX.

Thoughts/pointers appreciated on where to investigate.

 

[Martok]

My first thought would be that it could be an add-on that's causing this.

Do you know what the alert message says? That might help in identifying the issue.

 

[Mouth]

Good idea. Thanks, I'll ask the users reporting to do that.

 

[Dryline]

I'd advise them to go through their "Preferences" and "Alert Preferences" in their "User Settings" panel as a starting point. It does seem unusual that it all relates back to one or two users though, unless they're posting and interacting quite frequently on your forum.

 

[Ozzy47]

Possibly following them?

 

[Martok]

Possibly following them?

If you look at the quotes from the OP from forum users, User 2 and User 5 specifically state that they aren't following User X who they are getting alerts about.

 

[Ozzy47]

If you look at the quotes from the OP from forum users, User 2 and User 5 specifically state that they aren't following User X who they are getting alerts about.

I know, but user 1, 3, and 4 did not state that. Even though, the behavior being described by all sure seems like a follow, although it may not be.

 

[Paul B]

Even if they are following them, that doesn't result in additional alerts.

All following someone does is add their activity to your feed: https://xenforo.com/community/account/news-feed

I agree with @Martok - it sounds like an add-on is involved.

 

[wang]

I think so too. The text of the alert will be a great help in diagnosing this.

 

[Mouth]

Here's examples of the alerts being received ...

 

[Paul B]

Are you sure they aren't watching the threads?

 

[Mouth]

They say not. Don't believe I can check via ACP? Probably sql query?

 

[Paul B]

Get them to navigate to watched/threads/all

For example: https://xenforo.com/community/watched/threads/all

That will list all of their watched threads.

 

[Mouth]

Get them to navigate to watched/threads/all

Thanks, I'll try that.
Although, there issue they are experiencing is that when specific user(s) post, they get alerts of that user(s) posts only. If they were watching threads, they'd get alerts for all users posts, not just specific user(s) posts. Will see what there watched threads looks like.

 

[Paul B]

Without an add-on involved, I can't think of a situation whereby alerts are generated for specific member/thread combinations only.

 

[Mouth]

Here's a succinct example of the issue ...

Forums watched ...


Threads watched ...


User alerts for thread 'Uncles EPIC after practice ride' ...


Log of all posts to the same thread, highlighted those alerted and those not ...


The above screenshots, all from the same user, show that he's getting post alerts for a specific user (Uncle Greg). He's watching the thread in question, but should only get a single alert for the first post in that thread after he last viewed it, regardless for whom that poster was.

Really confused by what's going on here.

 

[Mike]

Is this user ignoring any of the other users posting in this particular thread?

 

[Mouth]

Is this user ignoring any of the other users posting in this particular thread?

No, no ignores at all.

 

[Mike]

An add-on is really all that I can think of as well then.

 

[Mouth]

How would I determine what add-ons are hooking into alert creation/management? Can I 'grep -ir library/ ...' for a specific phrase that will show, or look at some ACP option in debug mode?