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XF 1.5 Users getting an alert each time users post

Discussion in 'Troubleshooting and Problems' started by Mouth, Mar 24, 2016.

  1. Mouth

    Mouth Well-Known Member

    Several of my users (maybe many more?) are saying that everytime UserX or UserY posts, they get an alert notification for the post. They say it cannot be due to Watched Forums or Watched Threads, because the alert occurs when UserX or UserY posts, regardless of the forum or thread s/he posts in.

    Users commenting/discussing this issue...


    Thoughts/pointers appreciated on where to investigate.
     
  2. Martok

    Martok Well-Known Member

    My first thought would be that it could be an add-on that's causing this.

    Do you know what the alert message says? That might help in identifying the issue.
     
    wang and Mouth like this.
  3. Mouth

    Mouth Well-Known Member

    Good idea. Thanks, I'll ask the users reporting to do that.
     
  4. Dryline

    Dryline Member

    I'd advise them to go through their "Preferences" and "Alert Preferences" in their "User Settings" panel as a starting point. It does seem unusual that it all relates back to one or two users though, unless they're posting and interacting quite frequently on your forum.
     
  5. ozzy47

    ozzy47 Well-Known Member

    Possibly following them?
     
  6. Martok

    Martok Well-Known Member

    If you look at the quotes from the OP from forum users, User 2 and User 5 specifically state that they aren't following User X who they are getting alerts about.
     
  7. ozzy47

    ozzy47 Well-Known Member

    I know, but user 1, 3, and 4 did not state that. Even though, the behavior being described by all sure seems like a follow, although it may not be.
     
  8. Brogan

    Brogan XenForo Moderator Staff Member

  9. wang

    wang Well-Known Member

    I think so too. The text of the alert will be a great help in diagnosing this.
     
  10. Mouth

    Mouth Well-Known Member

    Here's examples of the alerts being received ...

    Screen Shot 2016-03-25 at 22.56.15.png

    Screen Shot 2016-03-25 at 8.22.52 PM.png
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

    Are you sure they aren't watching the threads?
     
  12. Mouth

    Mouth Well-Known Member

    They say not. Don't believe I can check via ACP? Probably sql query?
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    Mouth likes this.
  14. Mouth

    Mouth Well-Known Member

    Thanks, I'll try that.
    Although, there issue they are experiencing is that when specific user(s) post, they get alerts of that user(s) posts only. If they were watching threads, they'd get alerts for all users posts, not just specific user(s) posts. Will see what there watched threads looks like.
     
  15. Brogan

    Brogan XenForo Moderator Staff Member

    Without an add-on involved, I can't think of a situation whereby alerts are generated for specific member/thread combinations only.
     
  16. Mouth

    Mouth Well-Known Member

    Here's a succinct example of the issue ...

    Forums watched ...
    Screenshot_20160327-091657.png

    Threads watched ...
    Screenshot_20160327-091605.png

    User alerts for thread 'Uncles EPIC after practice ride' ...
    Screen Shot 2016-03-27 at 9.42.08 AM.png

    Log of all posts to the same thread, highlighted those alerted and those not ...
    Screen Shot 2016-03-27 at 9.39.52 AM.png

    The above screenshots, all from the same user, show that he's getting post alerts for a specific user (Uncle Greg). He's watching the thread in question, but should only get a single alert for the first post in that thread after he last viewed it, regardless for whom that poster was.

    Really confused by what's going on here.
     
  17. Mike

    Mike XenForo Developer Staff Member

    Is this user ignoring any of the other users posting in this particular thread?
     
  18. Mouth

    Mouth Well-Known Member

    No, no ignores at all.
     
  19. Mike

    Mike XenForo Developer Staff Member

    An add-on is really all that I can think of as well then.
     
  20. Mouth

    Mouth Well-Known Member

    How would I determine what add-ons are hooking into alert creation/management? Can I 'grep -ir library/ ...' for a specific phrase that will show, or look at some ACP option in debug mode?
     

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