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XF 1.4 User Upgrade Causing Errors - HELP!!!

Discussion in 'Troubleshooting and Problems' started by ratrodbikes, Feb 1, 2015.

  1. ratrodbikes

    ratrodbikes Member

    Last night I upgraded my forum from 1.4.1 to 1.4.4.

    This morning I checked my error log and fond several server errors.

    Screen shot 2015-02-01 at 4.53.33 PM.png

    Here's an example of the first one on the list...

    Error Info
    ErrorException: Fatal Error: Class 'XenForo_Error' not found - library/ExUp/Model/UserUpgrade.php:408
    Generated By: Rat Rod, 3 minutes ago
    Stack Trace
    #0 [internal function]: XenForo_Application::handleFatalError(2048, 'Declaration of ...', '/home/ratrodbi/...', 408, Array)
    #1 {main}
    Request State
    array(3) {
    ["url"] => string(72) "http://www.ratrodbikes.com/forum/admin.php?user-upgrades/transaction-log"
    ["_GET"] => array(1) {
    ["user-upgrades/transaction-log"] => string(0) ""
    }
    ["_POST"] => array(0) {
    }
    }​

    Here's another one from further down the list...

    Error Info
    ErrorException: Fatal Error: Class 'XenForo_Error' not found - library/ExUp/Model/UserUpgrade.php:408
    Generated By: Unknown Account, Today at 12:00 PM
    Stack Trace
    #0 [internal function]: XenForo_Application::handleFatalError(2048, 'Declaration of ...', '/home/ratrodbi/...', 408, Array)
    #1 {main}
    Request State
    array(3) {
    ["url"] => string(45) "http://www.ratrodbikes.com/forum/deferred.php"
    ["_GET"] => array(0) {
    }
    ["_POST"] => array(3) {
    ["_xfRequestUri"] => string(51) "/forum/index.php?threads/custom-trikes.87457/page-2"
    ["_xfNoRedirect"] => string(1) "1"
    ["_xfResponseType"] => string(4) "json"
    }
    }

    I was in the Admin panel and needed to check on my user upgrades and each time I tried to check any of the user upgrade info I received the following error message...

    Fatal error: Class 'XenForo_Error' not found in /home/ratrodbi/public_html/forum/library/ExUp/Model/UserUpgrade.php on line 408
    I receive the above fatal error message when I try to check on any of the following..


    Unfortunately I'm not a programmer so I have no idea what these errors mean. Hoping someone here can help me out.

    I set up a Pro Member option on my forum that allows folks to upload photos directly to the forum. They pay $20/year to be a Pro Member. They are also allowed to post photos to the forum's sonnb - XenGallery system.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    It looks like some of the files may be missing or corrupt.

    Try uploading them again.

    Edit: Having looked at it again, what is ExUp? Is that from an add-on?
     
  3. ratrodbikes

    ratrodbikes Member

  4. Brogan

    Brogan XenForo Moderator Staff Member

    You will need to post in the add-on thread for support.
     
  5. ratrodbikes

    ratrodbikes Member

    So is that definitely what is causing the problem?
     
  6. ratrodbikes

    ratrodbikes Member

    I guess it is...I just shut it off and now I don't get the error anymore when checking user upgrade info.

    Thanks for pointing me to the culprit Brogan. ;)
     

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