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user groups promotions not working

Discussion in 'Troubleshooting and Problems' started by ungovernable, Feb 17, 2016.

  1. ungovernable

    ungovernable Member

    i have a promotion set to move the members to usergroup "active members" when they get 50 posts and were registered for at least 1 month. But only some members are getting promoted, and sometimes they lose the promotion the next day.

    Promotion settings:
    - Add the member to usergroup "active member"

    - User is NOT a member of any of the selected user groups: "Active member"
    - User has posted at least X messages: 50
    - User has been registered for at least X days: 30

    I tried rebuilding promotion cache, but only some members are getting promoted. The promotion was created 5 days ago and i still have many members who aren't getting promoted. Right now i received a complaint from a member with over 3000 posts who registered years ago and he's not getting promoted to the correct usergroup
  2. Brogan

    Brogan XenForo Moderator Staff Member

    You need to run the Rebuild User Group Promotions task in the Tools menu to upgrade all members, otherwise it will only apply to recently active members.

    If members are being demoted then they are no longer meeting the criteria, or you have conflicting criteria (in multiple upgrades).
  3. Martok

    Martok Well-Known Member

    Remove this. When a member is promoted to the Active Member user group, they immediately no longer meet this criteria and are demoted.
  4. ungovernable

    ungovernable Member

    Looks like this fixed the issue ! I had already tried rebuilding user groups promotions.
    Thanks !

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