XF 2.2 Upgrade service at weekends?

[sleepyhead]

Hi all,

I’ve just ordered the upgrade service and now when I go on the site it just says ‘the site is being upgraded’ and I can’t access any of the admin areas. Does anyone know if the people doing the upgrades work at the weekends, as I don’t want the site to be down all day! Thanks

 

[Ozzy47]

Did you start the upgrade process beforehand?

 

[webbouk]

Try this:

https;//yourdomainname/your_xf_directory/install

Or are you paying XF or a third party to upgrade it for you?

 

[Ozzy47]

I wouldn’t try anything till you confirm that they are updating it or not.

 

[sleepyhead]

Did you start the upgrade process beforehand?

I started it as in I clicked ‘upgrade now’ and downloaded the files etc but it then got to a screen saying I needed to back up etc and the site was large so I should consider doing it a different way. I stopped at that point and bought the Xenforo upgrade service....

 

[webbouk]

So it will be part way into the upgrade which is why you can't access it.

@Brogan

 

[Ozzy47]

So it will be part way into the upgrade which is why you can't access it.

@Brogan

This.

I think you need to wait for them to fix it. Support is not generally available on the weekends, but they usually do it anyway if they have time.

 

[sleepyhead]

So it will be part way into the upgrade which is why you can't access it.

@Brogan

Arghh silly me. Thanks.I can’t even get back to the screen I was on when I started the upgrade!

 

[Ozzy47]

Did you take a backup before you loaded the files?

 

[sleepyhead]

Did you take a backup before you loaded the files?

We have a backup on the server which I can restore to get it going today, I’ll try that!

 

[webbouk]

Just a thought, if you have a backup of the files and database prior to starting the upgrade, is there anything to lose by using the 'install' link and completing the upgrade?

 

[Ozzy47]

I think restoring the files to prior to uploading the upgraded files should suffice in

We have a backup on the server which I can restore to get it going today, I’ll try that!

How old is that backup?

 

[sleepyhead]

Just a thought, if you have a backup of the files and database prior to starting the upgrade, is there anything to lose by using the 'install' link and completing the upgrade?

The problem is that link has disappeared - when I go into the admin area literally every page says 'The site is currently being upgraded. Please check back later.' There's no link to upgrade from unfortunately, so I'm going to see if the server company can restore a previous version from earlier today I think, hopefully that will at least get us working again.

 

[webbouk]

https;//yourdomainname/your_xf_directory/install from your browser

 

[Paul B]

I have replied to your ticket.

 

[sleepyhead]

Thanks everyone, all sorted now!