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Upgrade problem: The required PHP extension GD could not be found

Discussion in 'Installation, Upgrade, and Import Support' started by Gigashadow, May 25, 2011.

  1. Gigashadow

    Gigashadow Member

    I was running 1.01 just fine, but when trying to upgrade I get the error below. I did try re-extracting and re-uploading a few times just in case it was a bad upload, but no go.

    Upgrade System
    The following errors occurred while verifying that your server can run XenForo:

    The required PHP extension GD could not be found. Please ask your host to install this extension.
    Please correct these errors and try again.
  2. Brogan

    Brogan XenForo Moderator Staff Member

    You will need to install that extension, it has been a requirement for some time.

    XenForo System Requirements
    • PHP: 5.2.4+
    • MySQL: 5.0+
    • PHP extensions: MySQLi, GD (with JPEG support), PCRE, SPL, SimpleXML, DOM, JSON, iconv, ctype
    • PHP safe_mode off
    Download the requirements test script.

    Speak to your host and they should be able to install it for you.
  3. Mike

    Mike XenForo Developer Staff Member

    Did you move servers after you did an install? (Or did the server configuration change?) The install checks that requirement too, so you obviously passed it then. It's important for avatars and attachments.
  4. Gigashadow

    Gigashadow Member

    I haven't moved servers and haven't changed the configuration. All versions of XenForo have installed just fine, up to 1.01 which I did the day it came out. I'm using godaddy for hosting, so I suppose it's possible they have changed something on their end, although it says I have "PHP 5.x" enabled there (and there isn't anything I can do to change or configure that anyway).
  5. Brogan

    Brogan XenForo Moderator Staff Member

    It would be unusual for your host to remove an extension which is already installed, but not unheard of.

    Someone last week had exactly the same issue, I don't recall the host though.
  6. Gigashadow

    Gigashadow Member

  7. Bain

    Bain Active Member

    Please don't use godaddy for hosting your forum. Be kind to yourself and your members!

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