1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

MG 1.1 Unable to upload video's

Discussion in 'Media Gallery Support' started by click here, Apr 12, 2016.

  1. click here

    click here Active Member

    Unable to upload video's, just display's an error box at the very end of upload process, goes through the entire 1%-100% etc. I thought I had everything configured correctly? What am I missing?

    ffmpeg 0.8.17-4:0.8.17-0ubuntu0.12.04.1
    libavutil 51. 22. 3 / 51. 22. 3
    libavcodec 53. 35. 0 / 53. 35. 0
    libavformat 53. 21. 1 / 53. 21. 1
    libavdevice 53. 2. 0 / 53. 2. 0
    libavfilter 2. 15. 0 / 2. 15. 0
    libswscale 2. 1. 0 / 2. 1. 0
    libpostproc 52. 0. 0 / 52. 0. 0
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    Are you running MG 1.1.6? Did you upgrade to version 1.1.6(a) when it was released or did you stay on 1.1.6? A fix was rushed out to address this problem.

    I'm not totally clear on what version of FFmpeg you are running from that output. There's usually a line at the top of he output which has the copyright and release year.

    Has transcoding videos ever worked?
     
  3. click here

    click here Active Member

    Yes, running MG 1.1.6(a)
    The following error occurred
    There was a problem uploading your file.

    My host said I am running most current ffmpeg... "Yes, it's the default version for ubuntu 12.0.4:"

    Not sure transcoding videos ever worked as I personally never use it, just have to check into it when customers complain that something doesn't work. ;-)
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    I would expect the "default version for ubuntu 12.0.4" to be pretty old. In fact, it may confirm my suspicion about the FFmpeg version you're using. The output does seem to suggest "ffmpeg 0.8.17" but it wasn't really in the format I was expecting.

    If it is indeed 0.8.17 then that's likely too old. If you go to Admin CP > Applications > Gallery Options > Video Options and click "Save Changes" do you get an error? We check the FFmpeg version at save time so usually we would display an error if you're using a really old version.

    Besides all that, a potential solution may be to get your host to use one of the static builds here:
    http://johnvansickle.com/ffmpeg/

    It's worth noting that these static builds are recommended by FFmpeg themselves. It should be just a case of downloading, extracting the files, and copying the ffmpeg binary to a location on the server and either updating the ffmpeg symlink or updating the path to FFmpeg in the Gallery Options.
     
  5. Mike

    Mike XenForo Developer Staff Member

    The error may also simply be upload related. Can you test with a video of similar file size that doesn't have to be transcoded? (I'm presuming this has worked before.)
     
  6. click here

    click here Active Member

    No error on save.
     
  7. click here

    click here Active Member

    I downloaded this video from here and then uploaded to my site without any problems.
    https://xenforo.com/community/media/tigerfight.1196/
     
  8. Chris D

    Chris D XenForo Developer Staff Member

    Did it create the thumbnail without an issue?

    It was failing at the bit where I thought the thumbnail creation would be happening, but if it is creating thumbnails without issue then it's unlikely to be that.

    Can you provide information on the video you are uploading which fails? What size is it? What format is it? If you could let us know the specific ffmpeg version that might still be relevant.
     
  9. click here

    click here Active Member

    Yes, it created thumbnail without an issue. (.mpeg)
    The video that fails is in .avi format 327 MB
    How do I find out what ffmpeg version I have?
     
  10. Chris D

    Chris D XenForo Developer Staff Member

    If you type "ffmpeg" at a remote shell the first line should give you its version number or git build number and the copyright year.

    That's quite a large file so it's possible that it is taking too long for the server to process. It might be worth disabling the Flash uploader and trying again. Sometimes this will show a more reasonable error.
     
  11. click here

    click here Active Member

    Just uploaded a small .avi video without issue, I dunno, maybe something on his end?
     
  12. Chris D

    Chris D XenForo Developer Staff Member

    Get hold of the original video and try it yourself to prove whether it's a localised thing or not.

    If you can repeat the same issue, try uploading it without the Flash uploader enabled to see if you get a more detailed error.
     
  13. click here

    click here Active Member

    Okay, where do I disable Flash uploader?
     
  14. Chris D

    Chris D XenForo Developer Staff Member

    Your account preferences

    index.php?account/preferences
     
  15. click here

    click here Active Member

    ffmpeg version 0.8.17-4:0.8.17-0ubuntu0.12.04.1, Copyright (c) 2000-2014 the Libav developers
    built on Mar 16 2015 13:26:50 with gcc 4.6.3
    The ffmpeg program is only provided for script compatibility and will be removed
    in a future release. It has been deprecated in the Libav project to allow for
    incompatible command line syntax improvements in its replacement called avconv
    (see Changelog for details). Please use avconv instead.
    Hyper fast Audio and Video encoder
    usage: ffmpeg [options] [[infile options] -i infile]... {[outfile options] outfile}...

    Use -h to get full help or, even better, run 'man ffmpeg'
     
  16. click here

    click here Active Member

    No error, just doesn't do anything.
     
  17. Chris D

    Chris D XenForo Developer Staff Member

    Ok. So it is version 0.8.17.

    This is an old build, but likely released fairly recently due to security fixes or some such.

    My recommendation remains as yesterday, then:
     
  18. Mike

    Mike XenForo Developer Staff Member

    I'm not totally convinced that this isn't just an upload limit somewhere along the process. You mentioned downloading a video from here and testing, but the video you downloaded was about 2MB and you mention that this one is 327MB. There are a number of settings that may need to be changed to allow uploads of that size (within PHP, the web server, maybe any reverse proxies).

    Try uploading it as an attachment. What happens? Do you get an error telling you it's too big or something else? (Note that you may temporarily need to allow the extension to be uploaded.)
     

Share This Page