• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Not a bug Unable to dismiss the duplicate username message?

Mr Lucky

Well-known member
#1
There seems to be a problem with the registration form.

If someone attempts to register with a username that already exists on the forum, I correctly get a message saying:

Please correct the following errors:

  1. User names must be unique. The specified user name is already in use.


But if I change the username in the form field, that message does not go away.

Google ChromeScreenshot001.png





If I refresh the page, it reverts to the original (non-unique) username so the error message seems to be stuck there.

Seems to be the same whatever browser.
 
Last edited:

Mr Lucky

Well-known member
#3
I noticed that even though you cannot dismiss the notice, it is possible to continue with the registration.

However potential members will not realise this and probably give up so this is not good :cry:
 
Last edited:

Mike

XenForo developer
Staff member
#4
This error would disappear when you next submit the form. If you refresh the page, you're just resubmitting what you did previously, not submitting the new content.

These are very common/standard patterns with how browsers and form submission work. You'll see them in many places across the internet.
 

Mr Lucky

Well-known member
#5
This error would disappear when you next submit the form. If you refresh the page, you're just resubmitting what you did previously, not submitting the new content.

These are very common/standard patterns with how browsers and form submission work. You'll see them in many places across the internet.
But surely, someone actually not being able to register is a big problem?
 

Mike

XenForo developer
Staff member
#6
Updating the username and then clicking the submit button at the bottom of the form would resolve the problem though.
 

Optic

Well-known member
#7
There are very helpful overlays already in the initial registration form that do actually appear/disappear live before you hit Submit which I feel should help prevent that from happening in the first place.
2017-07-31 20_52_45-Sign up _ XenForo Community.png
 

Mr Lucky

Well-known member
#8
Issue is continuing and stopping people from registering, e.g. via contact form today:

New member
Hi ! I'Ve been trying to register and it just doesent work.
It sais that there is an error and the feild swhere the error is, is my name, changed several time and nothing works.!!!
Thanks.