[TRN] Discussion Preview [Deleted]

farang updated [fgX] Discussion Preview with a new update entry:

Version 3.7.2 released

New features in version 3.7.2
  • Enhanced the compatibility with [bd] Widget Framework.

    Details: [fgX] Discussion Preview will now supply data that is available in the new threads widget template, according to what is set up in the option "Discussion Preview in Recent/New Posts". In order to display discussion previews in [bd] Widget Frameworks widget template You will have...
Click to expand...

Read the rest of this update entry...
 
It's not fun to develop add-ons any more. After the last review of my add-on I feel I just don't wish to spend more time developing add-ons.

The last review was a revenge, making my add-on look bad, having a lot of issues. So maybe the reviewer was right then? Today he can celebrate a victory. Let's hope it doesn't leave a bad taste in the mouth.

Me? I will do something else instead. Breeding aquarium fishes or whatever. All my resources are now deleted. I will also delete my user account.

Eventually Karma will catch up to you who Lie

Bye
 
So...all of the rest of us who paid for and loved the addon will get short-changed because of one bad apple? :(
 
@farang don't fall on that stuff. I love your work and your add-ons. And many others too I believe.

In this world there are a lot of strange people. I need to get used of them on my job every day ;)

Stay in touch and carpe diem!
 
imno007 said:
So...all of the rest of us who paid for and loved the addon will get short-changed because of one bad apple? :(
Click to expand...

I worked so hard with this and other add-ons. I've given the highest priority to support issues. Reading that my add-on partially is not working, is full of bugs and has performance issues and that the support is not so funny. I could not convince XF to understand that the review was a pure revenge because the reviewers latest review was rejected. It's apparently perfectly OK to write such kind of reviews and XF don't want to get involved in resolving disputes. It feels I'd better do something else if I'm that easily offended by a single review.
 
farang said:
I worked so hard with this and other add-ons. I've given the highest priority to support issues. Reading that my add-on partially is not working, is full of bugs and has performance issues and that the support is not so funny. I could not convince XF to understand that the review was a pure revenge because the reviewers latest review was rejected. It's apparently perfectly OK to write such kind of reviews and XF don't want to get involved in resolving disputes. It feels I'd better do something else if I'm that easily offended by a single review.
Click to expand...
When you get a review like that, my advise is just to comment on it in a calm and polite manner that both rejects the most negative contentions of the review and shows your professionalism. Readers will see that, they'll see the other positive reviews and comments in the discussion thread, as well as seeing how often you respond and address concerns and suggestions, and they'll know that that one really negative review was someone probably either behaving childishly or who just didn't know what he was doing. In other words, give people more credit, you won't have to convince most of them that that one person was out to get you, most of them will be able to figure it out for themselves. And next time you get angry or upset like that because of another's actions, you might want to take a few days before deciding on any action, to see how you'll feel then. In this case, for example, you might spare yourself the negative feelings caused by one negative person, but you're also robbing yourself of all the positive feedback from those who appreciated your work. ;)
 
Farang is one of the best developers when it comes to helping XF users, I asked him months ago to add some features to one of his add-ons, I was ready to pay him what he wants, but he refused kindly and insist on helping me for free, he spends hours answering to my conversation, with very friendly tone and attention to details.
it was one of my best experinces here, that shows me all is not about money in this community, that some people still have a very honorable sense of community.
Farang has implented most of this addon features FOR FREE, he provide a wonderful support, he listen to every user asking for help.
 
To be clear, we deleted an earlier review which seemed to be criticising things that were not relevant to the add-on itself, then a subsequent review was added which primarily took issue with two areas were the reviewer felt this add-on should support but currently doesn't (Search results and tags results).

The original review wasn't appropriate because it was clearly irrelevant in the context of the resource itself. The second review was appropriate because it was about the resource. At that point, it's a user vs author situation that's subjective enough that there's no benefit to see us get involved in it. If we deleted every single review that criticised a resource then there would be no point in having a review system, because it would only contain positive reviews.

There's sometimes such a thing as being a bigger man, taking criticism on the chin and then moving on.

We have tools in place to allow resource authors to respond to reviews for this very reason. Which, you have done. And what that means is when someone comes along and sees a 1 star review out of 13 other 5 star reviews with a reply from you they will likely draw their own conclusions.

The people who have replied before me are talking a lot of sense.

As it stands, the request to delete your account is denied. If necessary take a few days away to reflect on things and if you still feel the same after that then get back in touch with us and we will remove your account. Should you want your resources to be restored, we will be happy to do that (and we'll delete the last few messages, too), just let us know.
 
IMHO Xenforo review system should allow developers to rate customers. that would protect good developers from abusive rating, but also helps potential customers to decide, which reviews are objective and which ones are subjective.
 
Sounds quite reasonable on the whole, Chris. You can't always expect reviewers to be the most fair - such as when writing a review and complaining about an addon not having features it doesn't claim to have! - but as long as people are being polite about it and reasonable sounding, there's only so much you can do from an admin/moderator perspective.
 
sami simo said:
IMHO Xenforo review system should allow developers to rate customers. that would protect good developers from abusive rating, but also helps potential customers to decide, which reviews are objective and which ones are subjective.
Click to expand...
We actually don't necessarily disagree with this and it's something we have discussed. But at the moment it is the "Resource Manager" review system, and as such it is only appropriate to use it for reviewing resources. Though in this situation, it would likely mean that the original review may have not been deleted.

imno007 said:
Sounds quite reasonable on the whole, Chris. You can't always expect reviewers to be the most fair - such as when writing a review and complaining about an addon not having features it doesn't claim to have! - but as long as people are being polite about it and reasonable sounding, there's only so much you can do from an admin/moderator perspective.
Click to expand...
The first review was quite rude, using the word "scam" which isn't appropriate. The second one (which we won't delete) doesn't use such words, but does claim "bad support". I don't believe this claim to be true based on what I've seen but it is, again, a subjective thing that we can't get involved in.

Luckily there's the ability to reply to reviews and the further evidence provided by other reviews that it isn't the case.

@farang we've all been where you are. Bad reviews will happen. The solution isn't to delete everything and disappear. XenForo receives bad reviews sometimes. It's never pleasant, but imagine where we'd all be if we let that get that better of us :)
 
Chris D said:
@farang we've all been where you are. Bad reviews will happen. The solution isn't to delete everything and disappear. XenForo receives bad reviews sometimes. It's never pleasant, but imagine where we'd all be if we let that get that better of us
Click to expand...

Thanks. You are probably right.

What I have done today isn't professional. I have deleted all my resources and I have asked to get my user account deleted. Furthermore the Fetchapp account has been deleted. These actions are irreversible. I guess I got depressed after the reviews which I found very unfair. That didn't put the last nail in the coffin though... When I realized there is no way to get "justice" I just felt that I want to get out of the whole business. Anyway I do it for fun. The money I earn is just "coffee money" where I live. I just wanted out of the situation. I apologize for my lack of professionalism handling this matter. I'm truly sorry. It hasn't been a good day for me. :(
 
Chris D said:
As it stands, the request to delete your account is denied. If necessary take a few days away to reflect on things and if you still feel the same after that then get back in touch with us and we will remove your account. Should you want your resources to be restored, we will be happy to do that (and we'll delete the last few messages, too), just let us know.
Click to expand...

Thanks! I will see if I can have the Fetchapp account restored first.
 
Chris D said:
To be clear, we deleted an earlier review which seemed to be criticising things that were not relevant to the add-on itself, then a subsequent review was added which primarily took issue with two areas were the reviewer felt this add-on should support but currently doesn't (Search results and tags results).

The original review wasn't appropriate because it was clearly irrelevant in the context of the resource itself. The second review was appropriate because it was about the resource. At that point, it's a user vs author situation that's subjective enough that there's no benefit to see us get involved in it. If we deleted every single review that criticised a resource then there would be no point in having a review system, because it would only contain positive reviews.
Click to expand...

I am not familiar with this add on, nor did I read the offending review. However, that does not fall under the scope of what the review is meant for. For example, if someone says that this add on sucks because it does not support x or y other add on, then it is irrelevant. The review should be done for the current features that the add on has, how it is working, and for the support of the author.

In the same situation, one purchases xenforo, then files a charge back and leaves a bad review like: Xenforo is a very bad forum because does not have a portal built in, or does not support x and y stuff. Is that review fair? Because it is my understanding that it is the same situation more or less with this add on too.
 
Last edited:
I don't necessarily agree that a review should be based on only the current features it has. If I buy a car, and when it is delivered if I find out it isn't shipped with a steering wheel, I think it would be fair to express my disappointment at that.

By the way, XenForo occasionally gets reviews similar to that. Is that review fair? Yes. If it's true. Is charging back fair? Well we're not talking about chargebacks, here, that's a completely different thing.
 
farang said:
Thanks. You are probably right.

What I have done today isn't professional. I have deleted all my resources and I have asked to get my user account deleted. Furthermore the Fetchapp account has been deleted. These actions are irreversible. I guess I got depressed after the reviews which I found very unfair. That didn't put the last nail in the coffin though... When I realized there is no way to get "justice" I just felt that I want to get out of the whole business. Anyway I do it for fun. The money I earn is just "coffee money" where I live. I just wanted out of the situation. I apologize for my lack of professionalism handling this matter. I'm truly sorry. It hasn't been a good day for me. :(
Click to expand...
You don't have to apologise. Your decision now just shows you're getting mature and ready for such life situations. That's positive and has optimistic future. Well, at least in my point of view.

Keep on @farang!
 
Just an idea: when someone submits an obviously malicious review shouldn't the person be blocked from reviewing the same resource?

I have not seen the original review so I don't know if it's applicable to this situation. I know Google automatically removes reviews from users who behave maliciously.
 
You must log in or register to reply here.
Back
Top Bottom