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Tickets - PixelExit.com [Paid] 1.4.3

Support system solution for XenForo.

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  1. NixFifty

    NixFifty Well-Known Member

    NixFifty submitted a new resource:

    Tickets - PixelExit.com - Support system solution for XenForo.

    Read more about this resource...
     
    Soulzz, Russ, mcatze and 1 other person like this.
  2. MattW

    MattW Well-Known Member

    Great start, with a good base in place already.
     
    Russ and NixFifty like this.
  3. NixFifty

    NixFifty Well-Known Member

    Thanks Matt, only gets better from here. :D
     
    Russ likes this.
  4. MattW

    MattW Well-Known Member

    Really looking forward to getting this up and running in production :)
     
  5. Steve F

    Steve F Well-Known Member

    So are we (y)

    We're pushing (bugging more like it) @NixFifty quite a bit on this :p
     
    NixFifty and MattW like this.
  6. MattW

    MattW Well-Known Member

    I've already posted a few bug reports and suggestions over on your site.
     
  7. NixFifty

    NixFifty Well-Known Member

    Yeah, I saw em. Working on them now. :D
     
  8. MattW

    MattW Well-Known Member

    Good stuff! Got some more coming over now as well ;)
     
  9. Soulzz

    Soulzz Member

    NixFifty likes this.
  10. NixFifty

    NixFifty Well-Known Member

    NixFifty updated Tickets - PixelExit.com with a new update entry:

    1.2.0 Beta 2

    Read the rest of this update entry...
     
    Lemminator and Alfa1 like this.
  11. Alfa1

    Alfa1 Well-Known Member

    Nice!
    I would like to see multi-site support. I am sure @XCentral would be willing to work with you to accomplish this.
    This would be really useful, so that we can have one ticket system for multiple sites.

    Please consider to add an Kayako importer.
    I added these as suggestions to your site.
     
    XCentral and Lemminator like this.
  12. Lemminator

    Lemminator Well-Known Member

    I'm looking forward this ! Nice screens about this add-on . And the coder works hard to fix issues ! I work with him on the teamspeak integration! @all buy it ;)
    @Steve F is this one running on pixelexit ?

    Greetings lemmi
     
    NixFifty likes this.
  13. NixFifty

    NixFifty Well-Known Member

    If they're on Pixel Exit, they will be considered. Regarding the Kayako importer, there are a few areas of functionality I want to include in Tickets before I embark on a coding adventure to add that but definitely something I'll look in to.
    Thank you for the kind words. :)

    Currently, the live Pixel Exit site uses a different home grown solution but we will be migrating to Tickets in the near future.
     
  14. Michael

    Michael Active Member

    Does this work for guests, can logged out people create tickets and receive support using this?
     
  15. Soulzz

    Soulzz Member

    I think as long as you grant a group permission to create a ticket, it will work. @NixFifty can correct me if I'm wrong.
     
  16. Steve F

    Steve F Well-Known Member

    I'm not sure if it has been implemented yet but a guest would not be able to reply to a ticket as there is no way to identify the user that submitted the ticket as all guest are guest. I know there was an open suggestion about being able to though. It would have to be verified by email in some form, and replying by email is a whole new story.

    If this is concerning things such as account issues and logging in that should be handled via a contact form or even starting a new account to submit a ticket.
     
  17. NixFifty

    NixFifty Well-Known Member

    The next version has some code to start paving the way for guests to create tickets. It's not finished just yet but it's something that is planned.
     
  18. NixFifty

    NixFifty Well-Known Member

    NixFifty updated Tickets - PixelExit.com with a new update entry:

    1.2.0 Beta 3

    Read the rest of this update entry...
     
    eva2000, Russ, MattW and 1 other person like this.
  19. The Dark Wizard

    The Dark Wizard Well-Known Member

    I can already see several addons and forums and all the stuff we've had to be doing for the past few years finally be stream lined by this addon, we get hundreds of messages from users per day trying to resolve stuff. Will be picking this up in a day or two to look at it :)!
     
    Russ, NixFifty and eva2000 like this.
  20. eva2000

    eva2000 Well-Known Member

    Nice, i can see this being useful for Centmin Mod forums :D
     
    Russ, MattW and NixFifty like this.

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