Tickets: Help Desk and Knowledge Base [Paid] 2.9.2

[Alpha1]

A small issue:
When upgrading from XF1 to XF2.3 (Tickets version 2.8.1) , then Category 1 is renamed to Example category and category options, prefixes and field settings are lost.

 

[Salamanca]

Hi,

On /admin.php?tickets/views/add I get:

[/HEADING]
Template Compilation Error
admin:nf_tickets_conditions - Cannot use object of type NF\Tickets\Refine\Condition\BooleanCondition as array in /var/www/************/public_html/internal_data/code_cache/templates/l2/s0/admin/nf_tickets_conditions.php:41
[HEADING=2]

 

[Naz]

A small issue:
When upgrading from XF1 to XF2.3 (Tickets version 2.8.1) , then Category 1 is renamed to Example category and category options, prefixes and field settings are lost.

This is fixed in the next version, thanks! Future XF1 to XF2 upgrades won't experience this.

Hi,

On /admin.php?tickets/views/add I get:

[/HEADING]
Template Compilation Error
admin:nf_tickets_conditions - Cannot use object of type NF\Tickets\Refine\Condition\BooleanCondition as array in /var/www/************/public_html/internal_data/code_cache/templates/l2/s0/admin/nf_tickets_conditions.php:41
[HEADING=2]

This page is hidden, unless you're in debug mode, since it's not ready. You can ignore it.

 

[Naz]

Naz updated Tickets with a new update entry:

Version 2.9.0

• Add category option to alert email addresses when a ticket is opened in that category.
• Add priority option to alert email addresses when a ticket is opened with that priority.
• Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
• When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
• Assorted improvements and fixes for anonymised ticket messages.
• Emails that fail to be...

Read the rest of this update entry...

 

[Naz]

Naz updated Tickets: Help Desk and Knowledge Base with a new update entry:

Version 2.9.1

• Allow staff users to set a separate signature for help desk replies.
• Display open and total ticket counts on the category list when viewing the ticket queue.
• Add a style property to toggle how ticket counts should be displayed on the category list.
• Fix not being able to delete attachments from ticket messages.
• Fix not being able to unlock locked tickets from the ticket edit page.
• Fix anonymised staff replies would cause the first message of a ticket to be indexed as...

Read the rest of this update entry...

 

[Digital Doctor]

can information about the knowledgebase be added to the overviews (including screenshots).etc

Neither of these locations have good information.

Tickets

Full fledged support system solution.

nixfifty.com

Tickets: Help Desk and Knowledge Base

Oct 16, 2019

Full-fledged support system solution for XenForo 2.

• Naz
• Add-ons [2.x]

seems like quite a great feature but new potential buyers can't get details easily.

Knowledgebase ?

Even a link to a DEMO of the knowledgebase would be useful.
which I presume is this ..

Knowledge base

nixfifty.com

 

[findozor]

got a ton of these yesterday

Error: Call to a member function setAsSaved() on false
src/addons/NF/Tickets/Entity/Ticket.php:1422
Сгенерирована пользователем: Неизвестная учётная запись
23 Мар 2025 в 15:35

[HEADING=2]Трассировка стека[/HEADING]
#0 src/addons/NF/Tickets/Entity/Ticket.php(1510): NF\Tickets\Entity\Ticket->adjustUserMessageCountIfNeeded(1)
#1 src/addons/NF/Tickets/Entity/Ticket.php(1360): NF\Tickets\Entity\Ticket->adjustUserTicketCountIfNeeded(1)
#2 src/addons/NF/Tickets/Entity/Ticket.php(1271): NF\Tickets\Entity\Ticket->ticketMadeVisible()
#3 src/XF/Mvc/Entity/Entity.php(1324): NF\Tickets\Entity\Ticket->_postSave()
#4 src/addons/NF/Tickets/Service/Ticket/Approver.php(44): XF\Mvc\Entity\Entity->save()
#5 src/addons/NF/Tickets/ApprovalQueue/Ticket.php(42): NF\Tickets\Service\Ticket\Approver->approve()
#6 src/XF/ApprovalQueue/AbstractHandler.php(201): NF\Tickets\ApprovalQueue\Ticket->actionApprove(Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#7 src/XF/Job/ApprovalQueueProcess.php(72): XF\ApprovalQueue\AbstractHandler->performAction('approve', Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#8 src/XF.php(907): XF\Job\ApprovalQueueProcess->XF\Job\{closure}()
#9 src/XF/Job/ApprovalQueueProcess.php(58): XF::asVisitor(Object(TickTackk\DailyReactionLimit\XF\Entity\User), Object(Closure))
#10 src/XF/Job/Manager.php(275): XF\Job\ApprovalQueueProcess->run(8)
#11 src/XF/Job/Manager.php(205): XF\Job\Manager->runJobInternal(Array, 8)
#12 src/XF/Job/Manager.php(89): XF\Job\Manager->runJobEntry(Array, 8)
#13 job.php(46): XF\Job\Manager->runQueue(false, 8)
#14 {main}
[HEADING=2]Содержимое запроса[/HEADING]
array(4) {
  ["url"] => string(14) "/forum/job.php"
  ["referrer"] => string(40) "https://findozor.net/forum/"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(0) {
  }
}

​

 

[Naz]

Naz updated Tickets: Help Desk and Knowledge Base with a new update entry:

Version 2.9.2

• Fix "Call to a member function setAsSaved() on false" error.

Read the rest of this update entry...

 

[Naz]

got a ton of these yesterday

Error: Call to a member function setAsSaved() on false
src/addons/NF/Tickets/Entity/Ticket.php:1422
Сгенерирована пользователем: Неизвестная учётная запись
23 Мар 2025 в 15:35

[HEADING=2]Трассировка стека[/HEADING]
#0 src/addons/NF/Tickets/Entity/Ticket.php(1510): NF\Tickets\Entity\Ticket->adjustUserMessageCountIfNeeded(1)
#1 src/addons/NF/Tickets/Entity/Ticket.php(1360): NF\Tickets\Entity\Ticket->adjustUserTicketCountIfNeeded(1)
#2 src/addons/NF/Tickets/Entity/Ticket.php(1271): NF\Tickets\Entity\Ticket->ticketMadeVisible()
#3 src/XF/Mvc/Entity/Entity.php(1324): NF\Tickets\Entity\Ticket->_postSave()
#4 src/addons/NF/Tickets/Service/Ticket/Approver.php(44): XF\Mvc\Entity\Entity->save()
#5 src/addons/NF/Tickets/ApprovalQueue/Ticket.php(42): NF\Tickets\Service\Ticket\Approver->approve()
#6 src/XF/ApprovalQueue/AbstractHandler.php(201): NF\Tickets\ApprovalQueue\Ticket->actionApprove(Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#7 src/XF/Job/ApprovalQueueProcess.php(72): XF\ApprovalQueue\AbstractHandler->performAction('approve', Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#8 src/XF.php(907): XF\Job\ApprovalQueueProcess->XF\Job\{closure}()
#9 src/XF/Job/ApprovalQueueProcess.php(58): XF::asVisitor(Object(TickTackk\DailyReactionLimit\XF\Entity\User), Object(Closure))
#10 src/XF/Job/Manager.php(275): XF\Job\ApprovalQueueProcess->run(8)
#11 src/XF/Job/Manager.php(205): XF\Job\Manager->runJobInternal(Array, 8)
#12 src/XF/Job/Manager.php(89): XF\Job\Manager->runJobEntry(Array, 8)
#13 job.php(46): XF\Job\Manager->runQueue(false, 8)
#14 {main}
[HEADING=2]Содержимое запроса[/HEADING]
array(4) {
  ["url"] => string(14) "/forum/job.php"
  ["referrer"] => string(40) "https://findozor.net/forum/"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(0) {
  }
}

​

This is fixed in v2.9.2, thanks!