Tickets: Help Desk and Knowledge Base

Tickets: Help Desk and Knowledge Base [Paid] 2.10.1

No permission to buy ($60.00)
Overview Updates (40) Reviews (13) History Discussion
A small issue:
When upgrading from XF1 to XF2.3 (Tickets version 2.8.1) , then Category 1 is renamed to Example category and category options, prefixes and field settings are lost.
 
Hi,

On /admin.php?tickets/views/add I get:

Code: 
[/HEADING]
Template Compilation Error
admin:nf_tickets_conditions - Cannot use object of type NF\Tickets\Refine\Condition\BooleanCondition as array in /var/www/************/public_html/internal_data/code_cache/templates/l2/s0/admin/nf_tickets_conditions.php:41
[HEADING=2]

 
Alpha1 said:
A small issue:
When upgrading from XF1 to XF2.3 (Tickets version 2.8.1) , then Category 1 is renamed to Example category and category options, prefixes and field settings are lost.
Click to expand...
This is fixed in the next version, thanks! Future XF1 to XF2 upgrades won't experience this.
Salamanca said:
Hi,

On /admin.php?tickets/views/add I get:

Code: 
[/HEADING]
Template Compilation Error
admin:nf_tickets_conditions - Cannot use object of type NF\Tickets\Refine\Condition\BooleanCondition as array in /var/www/************/public_html/internal_data/code_cache/templates/l2/s0/admin/nf_tickets_conditions.php:41
[HEADING=2]

Click to expand...
This page is hidden, unless you're in debug mode, since it's not ready. You can ignore it.
 
Naz updated Tickets with a new update entry:

Version 2.9.0

  • Add category option to alert email addresses when a ticket is opened in that category.
  • Add priority option to alert email addresses when a ticket is opened with that priority.
  • Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
  • When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
  • Assorted improvements and fixes for anonymised ticket messages.
  • Emails that fail to be...
Click to expand...

Read the rest of this update entry...
 
Naz updated Tickets: Help Desk and Knowledge Base with a new update entry:

Version 2.9.1

  • Allow staff users to set a separate signature for help desk replies.
  • Display open and total ticket counts on the category list when viewing the ticket queue.
  • Add a style property to toggle how ticket counts should be displayed on the category list.
  • Fix not being able to delete attachments from ticket messages.
  • Fix not being able to unlock locked tickets from the ticket edit page.
  • Fix anonymised staff replies would cause the first message of a ticket to be indexed as...
Click to expand...

Read the rest of this update entry...
 
can information about the knowledgebase be added to the overviews (including screenshots).etc

Neither of these locations have good information.

nixfifty.com

Tickets

Full fledged support system solution.
nixfifty.com nixfifty.com
Tickets: Help Desk and Knowledge Base Naz

Tickets: Help Desk and Knowledge Base

Full-fledged support system solution for XenForo 2.

seems like quite a great feature but new potential buyers can't get details easily.

Digital Doctor said:
Knowledgebase ?
Click to expand...

Even a link to a DEMO of the knowledgebase would be useful.
which I presume is this ..
nixfifty.com

Knowledge base

nixfifty.com nixfifty.com
 
got a ton of these yesterday
Code: 
Error: Call to a member function setAsSaved() on false
src/addons/NF/Tickets/Entity/Ticket.php:1422
Сгенерирована пользователем: Неизвестная учётная запись
23 Мар 2025 в 15:35
Code: 
[HEADING=2]Трассировка стека[/HEADING]
#0 src/addons/NF/Tickets/Entity/Ticket.php(1510): NF\Tickets\Entity\Ticket->adjustUserMessageCountIfNeeded(1)
#1 src/addons/NF/Tickets/Entity/Ticket.php(1360): NF\Tickets\Entity\Ticket->adjustUserTicketCountIfNeeded(1)
#2 src/addons/NF/Tickets/Entity/Ticket.php(1271): NF\Tickets\Entity\Ticket->ticketMadeVisible()
#3 src/XF/Mvc/Entity/Entity.php(1324): NF\Tickets\Entity\Ticket->_postSave()
#4 src/addons/NF/Tickets/Service/Ticket/Approver.php(44): XF\Mvc\Entity\Entity->save()
#5 src/addons/NF/Tickets/ApprovalQueue/Ticket.php(42): NF\Tickets\Service\Ticket\Approver->approve()
#6 src/XF/ApprovalQueue/AbstractHandler.php(201): NF\Tickets\ApprovalQueue\Ticket->actionApprove(Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#7 src/XF/Job/ApprovalQueueProcess.php(72): XF\ApprovalQueue\AbstractHandler->performAction('approve', Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#8 src/XF.php(907): XF\Job\ApprovalQueueProcess->XF\Job\{closure}()
#9 src/XF/Job/ApprovalQueueProcess.php(58): XF::asVisitor(Object(TickTackk\DailyReactionLimit\XF\Entity\User), Object(Closure))
#10 src/XF/Job/Manager.php(275): XF\Job\ApprovalQueueProcess->run(8)
#11 src/XF/Job/Manager.php(205): XF\Job\Manager->runJobInternal(Array, 8)
#12 src/XF/Job/Manager.php(89): XF\Job\Manager->runJobEntry(Array, 8)
#13 job.php(46): XF\Job\Manager->runQueue(false, 8)
#14 {main}
[HEADING=2]Содержимое запроса[/HEADING]
array(4) {
  ["url"] => string(14) "/forum/job.php"
  ["referrer"] => string(40) "https://findozor.net/forum/"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(0) {
  }
}

​

 
findozor said:
got a ton of these yesterday
Code: 
Error: Call to a member function setAsSaved() on false
src/addons/NF/Tickets/Entity/Ticket.php:1422
Сгенерирована пользователем: Неизвестная учётная запись
23 Мар 2025 в 15:35
Code: 
[HEADING=2]Трассировка стека[/HEADING]
#0 src/addons/NF/Tickets/Entity/Ticket.php(1510): NF\Tickets\Entity\Ticket->adjustUserMessageCountIfNeeded(1)
#1 src/addons/NF/Tickets/Entity/Ticket.php(1360): NF\Tickets\Entity\Ticket->adjustUserTicketCountIfNeeded(1)
#2 src/addons/NF/Tickets/Entity/Ticket.php(1271): NF\Tickets\Entity\Ticket->ticketMadeVisible()
#3 src/XF/Mvc/Entity/Entity.php(1324): NF\Tickets\Entity\Ticket->_postSave()
#4 src/addons/NF/Tickets/Service/Ticket/Approver.php(44): XF\Mvc\Entity\Entity->save()
#5 src/addons/NF/Tickets/ApprovalQueue/Ticket.php(42): NF\Tickets\Service\Ticket\Approver->approve()
#6 src/XF/ApprovalQueue/AbstractHandler.php(201): NF\Tickets\ApprovalQueue\Ticket->actionApprove(Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#7 src/XF/Job/ApprovalQueueProcess.php(72): XF\ApprovalQueue\AbstractHandler->performAction('approve', Object(SV\ElasticSearchEssentials\NF\Tickets\Entity\Ticket))
#8 src/XF.php(907): XF\Job\ApprovalQueueProcess->XF\Job\{closure}()
#9 src/XF/Job/ApprovalQueueProcess.php(58): XF::asVisitor(Object(TickTackk\DailyReactionLimit\XF\Entity\User), Object(Closure))
#10 src/XF/Job/Manager.php(275): XF\Job\ApprovalQueueProcess->run(8)
#11 src/XF/Job/Manager.php(205): XF\Job\Manager->runJobInternal(Array, 8)
#12 src/XF/Job/Manager.php(89): XF\Job\Manager->runJobEntry(Array, 8)
#13 job.php(46): XF\Job\Manager->runQueue(false, 8)
#14 {main}
[HEADING=2]Содержимое запроса[/HEADING]
array(4) {
  ["url"] => string(14) "/forum/job.php"
  ["referrer"] => string(40) "https://findozor.net/forum/"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(0) {
  }
}

​

Click to expand...
This is fixed in v2.9.2, thanks!
 
Super interested in giving this add-on a go, but can someone confirm if it supports ticket creation/interaction via email?
In addition, does it allow notes to be left between the people that are working on tickets (i.e. non-submitter visible)
 
With this latest version, 2.10.0, I've had to turn off the incoming email handler for each category because it's causing error logs to fill with this:

Code: 
TypeError: XF\SubContainer\AbstractSubContainer::__construct(): Argument #1 ($parent) must be of type XF\Container, XF\Pub\App given, called in ./public_html/src/addons/SV/StandardLib/Helper.php on line 57

[*]src/XF/SubContainer/AbstractSubContainer.php:27
[*]Generated by: Unknown account
[*]Jun 2, 2025 at 12:56 PM

Stack trace
#0 src/addons/SV/StandardLib/Helper.php(57): XF\SubContainer\AbstractSubContainer->__construct(Object(XF\Pub\App))
#1 src/addons/NF/Tickets/Listener.php(69): SV\StandardLib\Helper::newExtendedClass('NF\\Tickets\\SubC...', Object(XF\Pub\App))
#2 src/XF/Container.php(33): NF\Tickets\Listener::NF\Tickets\{closure}(Object(XF\Container))
#3 src/XF/App.php(3884): XF\Container->offsetGet('nfTicketsEmail')
#4 src/addons/NF/Tickets/Job/TicketEmails.php(38): XF\App->container('nfTicketsEmail')
#5 src/XF/Job/Manager.php(275): NF\Tickets\Job\TicketEmails->run(8)
#6 src/XF/Job/Manager.php(205): XF\Job\Manager->runJobInternal(Array, 8)
#7 src/XF/Job/Manager.php(89): XF\Job\Manager->runJobEntry(Array, 8)
#8 job.php(46): XF\Job\Manager->runQueue(false, 8)
#9 {main}
 
MySiteGuy said:
With this latest version, 2.10.0, I've had to turn off the incoming email handler for each category because it's causing error logs to fill with this:

Code: 
TypeError: XF\SubContainer\AbstractSubContainer::__construct(): Argument #1 ($parent) must be of type XF\Container, XF\Pub\App given, called in ./public_html/src/addons/SV/StandardLib/Helper.php on line 57

[*]src/XF/SubContainer/AbstractSubContainer.php:27
[*]Generated by: Unknown account
[*]Jun 2, 2025 at 12:56 PM

Stack trace
#0 src/addons/SV/StandardLib/Helper.php(57): XF\SubContainer\AbstractSubContainer->__construct(Object(XF\Pub\App))
#1 src/addons/NF/Tickets/Listener.php(69): SV\StandardLib\Helper::newExtendedClass('NF\\Tickets\\SubC...', Object(XF\Pub\App))
#2 src/XF/Container.php(33): NF\Tickets\Listener::NF\Tickets\{closure}(Object(XF\Container))
#3 src/XF/App.php(3884): XF\Container->offsetGet('nfTicketsEmail')
#4 src/addons/NF/Tickets/Job/TicketEmails.php(38): XF\App->container('nfTicketsEmail')
#5 src/XF/Job/Manager.php(275): NF\Tickets\Job\TicketEmails->run(8)
#6 src/XF/Job/Manager.php(205): XF\Job\Manager->runJobInternal(Array, 8)
#7 src/XF/Job/Manager.php(89): XF\Job\Manager->runJobEntry(Array, 8)
#8 job.php(46): XF\Job\Manager->runQueue(false, 8)
#9 {main}
Click to expand...
Sorted in 2.10.1, sorry about that!
 
stromb0li said:
Super interested in giving this add-on a go, but can someone confirm if it supports ticket creation/interaction via email?
In addition, does it allow notes to be left between the people that are working on tickets (i.e. non-submitter visible)
Click to expand...
There's an inbound email processor that can handle creating / updating tickets via incoming emaiIs to a configured address. There isn't built-in functionality for notes. While it's not the same thing you're asking, there is support for this Member Notes add-on.
 
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