Tickets: Help Desk and Knowledge Base [Paid] 2.10.3

[Xon]

How can we disable automatic thread creation for staff discussion? There is no need to create a thread if there is no staff discussion taking place.
I believe this is an old issue addressed years ago, popping up again.

For each ticket category set the Automatically create thread in forum option to (None)

 

[Alpha1]

For each ticket category set the Automatically create thread in forum option to (None)

This seems to control in which forum the thread is created. We do need staff discussion threads to be created, but only IF staff starts to discuss. Not upon Ticket creation, but upon onClick of the Staff Discussion tab. Currently it creates a mass of useless empty threads for no reason.

 

[Naz]

Naz updated Tickets: Help Desk and Knowledge Base with a new update entry:

Version 2.10.3

• Fix third-party addon compatibility for add-ons that extend \XF\Entity\User::toArray().
• Add prefixes to phrases for option groups, permission groups, and content types.

Read the rest of this update entry...