XF 1.1 This attachment cannot be shown at this time. Please try back later.

[Nudaii]

I recently moved from one host to another, and now whenever i click any attachments from before the move i get this message

This attachment cannot be shown at this time. Please try back later.

however any new attachments works, and the files are physically still in the data/internal_data folders

any ideas?

 

[Paul B]

Is it a caching issue?

What is the URL of previously uploaded attachments when you try to load them?

Or it could be due to file server permissions.

 

[Chris D]

I guess just make sure the old files themselves are actually readable by the web server. It has been known for file permissions to change during the copy phase and although the parent folder might be the same, somehow those files are set to be unreadable for some reason.

EDIT:

 

[Nudaii]

the permissions look the same as they were before the move, aswell as the same as all files that have been uploaded since.

http://domain/attachments/icon_base_resized-png.122/ < is that what you mean brogan?

 

[Paul B]

You can navigate directly to the full sized attachment in your browser?

 

[Nudaii]

no it gives the error mentioned in first post.

all very confusing

 

[Paul B]

Can you post the URL of one publicly accessible attachment - i.e. one that isn't restricted for guests?

 

[Nudaii]

http://kingdomtales.net/attachments/me-1-jpg.76/

 

[sonnb]

This message would be shown if attachment is unreadable (removed or no permission).

 

[Paul B]

That attachment is not accessible to guests.

 

[Nudaii]

sorry about that. try now

 

[Paul B]

According to Firebug, it's a 404.

Have you confirmed the attachment is actually in the directory?
You can check using WinSCP or similar.

 

[Nudaii]

do you mean in /internal_data/attachments/0?

 

[Paul B]

Yes, and data/ for the thumbnail.

 

[Nudaii]

well so it was, seems filezilla failed all the .data transfers

Did it via ssh and it worked this time

thanks!

 

[CaptainMorgan]

Seems I'm having a similar issue, same error message.

I've confirmed the attachments do exist in /data, yet I would not know how to do so in /internal_data/attachments - how can I read the .data files?

Anyways, I also gave the entire root directory and forward to these attachments www-data rights, and even set the attachments themselves to 755.

Any ideas? I believe this is also related to user avatars... as an admin, only mine is visible, yet it appears that no one else's avatar is set. I logged in as a test user, changed my avatar and it stuck. But when I went back to admin, that avatar for the test user was not set, which I find very weird...

Using 1.3.1. thanks

 

[CaptainMorgan]

Anyone?

 

[Mike]

You just need to check that an internal_data/ record exists at the correct place. The data is just what's uploaded -- you can rename the extension. This error generally indicates that the file doesn't exist or can't be read.

What changed from when it worked to when it didn't? Figuring that out and either undoing it or figuring out the significance is the key to this.