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Discussion in 'Troubleshooting and Problems' started by dking, Aug 3, 2016.

  1. dking

    dking Member

    Images are starting to get errors... I really haven't changed anything other than the viglink status on my site in the past couple of days. Images that I loaded on Friday and members could see and made comments in are now showing as missing..

    /forum/threads/oklahoma-gust-front-this-morning.190532/

    Thoughts?
     
    Last edited: Aug 3, 2016
  2. dking

    dking Member

    Okay so if i log out I can see the images again.. Not sure what is up.. if I go to the admin > attachments > browse > i can see the thumbs but if i click one i get the same error as above... They have to be there because when i log out they show up!

    thoughts?
     
  3. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have any add-ons installed which deal with attachments?

    Only the thumbnails are visible to guests so I can't confirm the issue with the full size attachments.

    Based on your comments, it sounds as if the full size versions are missing from the server.
     
  4. dking

    dking Member

    It's weird but yeah... They were there and now they are gone... there are several threads like that
     
  5. dking

    dking Member

    Actually it looks like all of my full size images are gone
     
  6. dking

    dking Member

    It looks like everything before 9:44 yesterday evening is gone...
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    That may suggest the files have been deleted from the server.

    Ask your sysadmin or host to check the logs to try and determine how.
     
  8. dking

    dking Member

    I am the sysadmin.. its a dedicated server this has to have been from within Xenforo or an addon because I have not changed anything on the server side..
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    My guess would be an add-on then.
     
  10. dking

    dking Member

    This is interesting... When I am logged in this is what I get...

    2016-08-02_23-33-37.jpg

    When I log out I get the larger images...

    2016-08-02_23-34-48.jpg
     
  11. Mike

    Mike XenForo Developer Staff Member

    That's likely because it's trying to show the full size images when logged in. As a guest without that permission, you see thumbnails.

    This is definitely indicative that the files have been removed from the server (internal_data/attachments). If you haven't done this, I would suggest an add-on is the likely cause. Do you have any attachment-related add-ons?
     
  12. dking

    dking Member

    Thanks for the info folks... All full size images were gone and I have restored 35 gb of backed up data, there was some data loss but thats the risk with how you do your backups.

    I did have some add on's that worked with attachments and I am still going to get with the developer and let him know.

    Thanks again!
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    For reference, which add-ons?

    It may help us in the future with similar issues.
     
  14. dking

    dking Member

    Message sent!
     

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