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XF 1.5 The two-step verification value could not be confirmed. Please try again.

Discussion in 'Troubleshooting and Problems' started by Skyline_GTR, Mar 7, 2016.

  1. Skyline_GTR

    Skyline_GTR New Member

    Is there any reason to this error? I can't seem to fix the problem. Not sure where is this coming from.
  2. Chris D

    Chris D XenForo Developer Staff Member

    This is usually caused by time differences.

    Ensure the time on the server is correct (sync it to a reliable ntp source) and also ensure the device generating the code has the correct time also.
  3. RobinHood

    RobinHood Well-Known Member

    I'm having trouble with this now too, can't seem to figure it out.

    I contacted my host to check the server time

    I went to WHM myself and clicked sync. Time zone is correct too.

    My iPhone is set to set the time automatically and the time zone is correct.

    I updated the Authy app.

    I deleted my old account in the authy app and added it again using a browser where I'm still logged in on the account I can't log into.

    Not sure what else to try.

    The only big difference I can think is that I have a new phone, but that shouldn't affect it.

    I tested a backup code and that works.
  4. RobinHood

    RobinHood Well-Known Member

    Okay, I have no idea what was wrong.

    Upgraded to iOS10.2

    Didn't help.

    Tried google authenticator app instead, that worked.

    Went back to authy and started over, now it works.

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