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XF 1.4 the single id was not found in response

Discussion in 'Troubleshooting and Problems' started by giorgino, Dec 5, 2014.

  1. giorgino

    giorgino Well-Known Member

    Receiving some of these...

    Zend_Mail_Protocol_Exception: the single id was not found in response - library/Zend/Mail/Protocol/Imap.php:633
    Generato Da: Account Sconosciuto, 27 minuti fa
    #0 /home/immobili/public_html/library/Zend/Mail/Storage/Imap.php(197): Zend_Mail_Protocol_Imap->fetch('RFC822.HEADER', 2)
    #1 /home/immobili/public_html/library/XenForo/Deferred/EmailBounce.php(46): Zend_Mail_Storage_Imap->getRawHeader(2)
    #2 /home/immobili/public_html/library/XenForo/Model/Deferred.php(256): XenForo_Deferred_EmailBounce->execute(Array, Array, 7.99999880791, '')
    #3 /home/immobili/public_html/library/XenForo/Model/Deferred.php(390): XenForo_Model_Deferred->runDeferred(Array, 7.99999880791, '', false)
    #4 /home/immobili/public_html/library/XenForo/Model/Deferred.php(335): XenForo_Model_Deferred->_runInternal(Array, NULL, '', false)
    #5 /home/immobili/public_html/deferred.php(23): XenForo_Model_Deferred->run(false)
    #6 {main}
    array(3) {
      ["url"] => string(36) "http://www.immobilio.it/deferred.php"
      ["_GET"] => array(0) {
      ["_POST"] => array(3) {
        ["_xfRequestUri"] => string(73) "/threads/accesso-verbali-assemblee-precedenti-per-neo-proprietario.32999/"
        ["_xfNoRedirect"] => string(1) "1"
        ["_xfResponseType"] => string(4) "json"
  2. Mike

    Mike XenForo Developer Staff Member

    Is something else accessing the IMAP mailbox at the same time as XenForo? Is this happening consistently (approximately every 30 minutes)? What IMAP provider are you using?

    This appear to happen if the message doesn't exist in the mailbox. We would have just read a counter to determine that it does exist though.
  3. giorgino

    giorgino Well-Known Member

    No, it's a classic no-reply style mailbox

    Yes, but now no other error are popped out

    cPanel/WHM on dedicated server and Mandrill for newsletter
  4. Mike

    Mike XenForo Developer Staff Member

    FWIW, if you're doing automated bounce processing at least, your bounce email should not be the same account that you send emails "from". It's not generally an error, you'll just get more unusable messages in the mailbox if you don't do this.

    I'm a little confused, so this is still happening every time (the bounce processor runs)? I don't see why this would happen unless the message count itself is wrong. To debug this, I would need you to submit a ticket with ACP and FTP access details.

    FWIW, a POP3 account may be simpler (unless you want to keep all the messages in the mail server).
  5. giorgino

    giorgino Well-Known Member

    So, this is my email schema:
    From: forum@domain.com
    Bounce: no-reply@domain.com
    Is this correct way to handle bounce emails?
    No, after 5 or 6 error log entries, no more errors.
    Sure! I'll open it.

    Thanks Mike.

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