I am willing to respect that there are good reasons why KAM do not comment.
I didn't comment much on the whole situation (apart from
here), but I have to say that as a paying customer (2 licenses unused) that putted his time/energy and trust in this company I am starting to seriously doubt my options with XenForo. I am making considerable money with my vBulletin 3.x powered website and I definitely want to leave the
appalling Internet Brands as soon a possible. I am in need of upgrading to a modern solution that can improve on my trusted vB 3.8 platform. And from my point of view Xenforo was the only solution: I never liked Invision and I still don't. I have been a passionate fan of vBulletin up until version 3.6 (after that, IB took over and we all know what happened after that...) and a passionate fan of Xenforo (the UI/UX is simply
outstanding: no other package out there comes even close) as well.
But this obvious lack of any official comments from the directors of XenForo is making me puzzled and worried. Apparently there are reasons for them not to communicate directly with their customers anymore, but by all means: why not
explain then your reasons in an official statement, so people can actually understand and respect it?
When Kier made a tiny post a few weeks ago everyone was absolutely DELIGHTED. It was so good for morale. A few words meant so much.
Exactly my point. I fail to understand why such a reassuring statement could not be made sooner, in a more official way.
I have posted before that I think it's a mistake not to give us a spoonful of politeness. Once a fortnight, 5 mins is not a lot. It might not have content but politeness counts for a lot.
I continue to lovingly support XF but I do criticise this point.
You are not the only, I feel the same, so do many others.