Wutime
Well-known member
I'm having a problem whereby users are choosing to upgrade for a month, or a year, but instead of being immediately charged for a month or a year, they're getting a 1 month trial or 1 year trial.
I've checked stripe and they've entered their credit card details, but their first billing date is 1 month or 1 year later, with their current 1 month or 1 year being as a "trial".
I don't charge trials, why are these users getting a free month or year?
I checked Xenforo and these users are being upgraded to the "Upgraded account" role in XF, so they're definitely getting a free trial period for whatever duration of membership they choose.
It shows up under "Subscriptions" in Stripe as:
How do I prevent this "trial period" from occurring?
I've checked stripe and they've entered their credit card details, but their first billing date is 1 month or 1 year later, with their current 1 month or 1 year being as a "trial".
I don't charge trials, why are these users getting a free month or year?
I checked Xenforo and these users are being upgraded to the "Upgraded account" role in XF, so they're definitely getting a free trial period for whatever duration of membership they choose.
It shows up under "Subscriptions" in Stripe as:
How do I prevent this "trial period" from occurring?