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Staff online - moderators not showing

Discussion in 'XenForo Questions and Support' started by Booth, Oct 6, 2010.

  1. Booth

    Booth Well-Known Member

    My moderators aren't showing in the staff online block. Admins are displaying fine. Any ideas what I need to do to make them display?
  2. Shamil

    Shamil Well-Known Member

    Can you confirm that they primary user group is set to "moderating"?
  3. Lycaon

    Lycaon Well-Known Member

    Just setting the primary user group to moderating isn't enough.

    Before they'll show up in the block they either have to be made a super mod or be a moderator of at least one forum.
  4. Booth

    Booth Well-Known Member

    I have made them super mods, and they are in the moderating group. However they aren't attached to any forums specifically, I'll give that a go.

    Edit: That did it, thanks for the responses :)
  5. Apokalupsis

    Apokalupsis Active Member

    Yeah but what about admins? I've made someone an admin through the primary selector, and they do not show up on the Staff Online. I show up just fine though.
  6. twollert

    twollert Active Member

    Same problem here. User Group = "super mod", Secondary User Groups = "moderating" - and they don't show up.

    Any ideas?
  7. Booth

    Booth Well-Known Member

    This fixed it for me twollert...
  8. Goddi

    Goddi Member

    Would you have assigned the default setting "administrator" in the ACP?

    Primary and secundary allocation is not enough.
    You must "create new administrator" .
  9. Mike

    Mike XenForo Developer Staff Member

    Groups don't define people as moderators (or admins). You must explicitly assign them as moderators using the "Moderators" link on the left of the Users tab.
  10. Ranger375

    Ranger375 Well-Known Member

    I have been looking through a bunch of threads related to this and this doesn't seem to work for me. I have all my mods in the primary moderator user group. I also have them set to be super mods in the admin cp. They still aren't being displayed in the block for some reason...
  11. Brogan

    Brogan XenForo Moderator Staff Member

  12. Ranger375

    Ranger375 Well-Known Member

    Brogan, I have them set to being super mods. So when I click the moderators link on the left in the ACP, they all appear there, but still not in the staff online now box.
  13. Brogan

    Brogan XenForo Moderator Staff Member

    I don't really know what else to suggest.
    I have users appearing as Staff just by making them Moderators but not granting them any moderating permissions.
    So their original user title (e.g. Registered User) remains the same but they appear in the Staff Online block.

    You could try removing them as moderators and adding them again.

    Otherwise I'm happy to take a look but I would need ACP access obviously.
  14. Ranger375

    Ranger375 Well-Known Member

    Well, removing them and added them again seemed to work :D Thanks!
  15. Brogan

    Brogan XenForo Moderator Staff Member

    Great stuff, glad it's sorted.
  16. FredC

    FredC Well-Known Member

    Im having this problem to.. Nothing i do seems to get any members of my staff on the list. (excluding admins). lol i doesnt help that they arnt online enough for me to dig deeper and see if any changes made do anything. :(
  17. Brogan

    Brogan XenForo Moderator Staff Member

    Do they have the moderator permissions?
    Is it just the fact that they're not showing as Staff?

    Is this a new forum or an import?
  18. FredC

    FredC Well-Known Member

    Yeah they all have Mod permissions (moderating user group, create new moderator, etc..) the forum is a vB4 import.. I noticed i had no problems making my "testuser" a mod and it showed up on the list. I tried to duplicate the permissions and nothing.. I just recently took the suggestion and deleted the mods and tried to start over.. I have no idea how that went yet because i don't have any mods online ATM.. Ill report back as soon as one gets on the forum, and i can see if that made a difference.
  19. Brogan

    Brogan XenForo Moderator Staff Member

    It's possible the import didn't set something correctly so deleting and recreating them as moderators might do the trick.

    Post back when you've had a chance to check.

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