Kilt
Active member
As a technical noob becoming a forum administrator for the first time, I'm looking to migrate to new forum software after months of being shell shocked by endless problems with VB5, most unsolved by our "IT guy". XF looks like it has great features, and I know I can get general help on the support forums here. But I don't know how support tickets work, and I'm most interested in exactly what types/levels of service a ticket gets me for a year with a new XF license, and is it free or charged by the hour?
For example, would a service ticket get me help for these kinds of problems: site crashes due to hacker infiltrating the forum code somehow, members can't log in with some browsers or any browsers, users can't log in on phones, site banner and image not visible (just an empty box) to some users, threads not visible, function buttons don't work (quote, next page), members can't post text in reply boxes, photos won't embed or enlarge, and Martian error messages showing up. Are these kinds of problems valid subjects for support tickets, and would that support be free for the first year of the license and paid updates? Or do I have to hire another third party IT guy?
Thanks, and this pre-sale forum is a great idea, by the way.
For example, would a service ticket get me help for these kinds of problems: site crashes due to hacker infiltrating the forum code somehow, members can't log in with some browsers or any browsers, users can't log in on phones, site banner and image not visible (just an empty box) to some users, threads not visible, function buttons don't work (quote, next page), members can't post text in reply boxes, photos won't embed or enlarge, and Martian error messages showing up. Are these kinds of problems valid subjects for support tickets, and would that support be free for the first year of the license and paid updates? Or do I have to hire another third party IT guy?
Thanks, and this pre-sale forum is a great idea, by the way.