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XF 1.4 Sending a message to all our forum members

Discussion in 'XenForo Questions and Support' started by flowerpot132, Oct 6, 2015.

  1. flowerpot132

    flowerpot132 Formerly mugtree

    What is the best way to do this? We have always done in the forum back end, using the bulk email sender, but some people have said you shouldn't do that for fear that your domain will get blacklisted?
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    If you're using XenForo 1.5 you could either use the Alert Users or Message Users features. Alert Users sends an alert to all users matching the selected criteria. Message Users starts conversations with all users matching the selected criteria. Note that messaging users usually sends an email to all users, too, as is standard when starting a conversation with someone.
     
  3. flowerpot132

    flowerpot132 Formerly mugtree

    Thanks but not on 1.5 yet so will have to use
    Email Users
    So we usually send a html email using email users and settings are out the box, so not using SMTP. We have a few thousand members.

    Just worried about the blacklist thing? Seemed fine in the past.
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    Generally all you can do is limit the number of emails you send out. If you're sending mails to your entire user base daily, then you should look at perhaps sending them weekly or monthly instead. You should also think about whether all your users need to be emailed, or whether it can be reduced to members who were active recently, or certain user groups or other constraints.

    It's worth looking into automated bounce email handling:
    https://xenforo.com/community/threads/automated-bounce-email-handling.78137/

    It's complicated to set up, but if you're continually sending mails out to users which result in the email bouncing (because their mailbox is full, or inactive, or it's the wrong email address) then that may increase the possibility of being blacklisted.
     
  5. flowerpot132

    flowerpot132 Formerly mugtree

    Ok thank you
     

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