refund

[Kim0231]

hi, I would like to make a refund. unfortunately love has not blossomed. I bought the license and download it, unfortunately I'm not very happy. How can i get a refund or partially refund?

 

[whynot]

Contact them from your customer account or Contact us.

 

[Davyc]

This is in the license agreement so it would be advisable to open a ticket and see what response you receive.

11. Refund Policy​

We will maintain a reasonable policy regarding requests for refunds. Once the software has been downloaded or installed, refunds will be offered only at our discretion. We reserve the right to refuse a refund or to apply a partial refund. An administration charge may be applied where a refund is offered.

 

[synpres]

This is interesting, anyway. I think something like this won't be applicable for a refund as there is a trial for XF provided, and you were able to successfully install it, but yeah, open a ticket.

 

[Chris D]

Interesting how? To be clear, that particular user was somewhat impatient and their query was dealt with not long after that post.

 

[Mr. Jinx]

Interesting because:

hi, I would like to make a refund. unfortunately love has not blossomed.

hi, I would like to make a refund. unfortunately love has not blossomed.

 

[Chris D]

Oh right. I missed that.

 

[RobParker]

Interesting how? To be clear, that particular user was somewhat impatient and their query was dealt with not long after that post.

I assume he means the same phrasing.

 

[M@rc]

I assume he means the same phrasing.

Was ninja'd

 

[jeb35]

I would compare their IP's.

 

[Kim0231]

I open the ticket before, and their answer is "I am afraid now the software has been downloaded a refund would be inappropriate. Before downloading you would of been informed of the terms and conditions and accepted them accordingly including our refund policy."
And yes, I try the demo before I purchase, but it is shown at web page, it doesn't show me how difficult to set it up and how terrible of its compatience.

 

[ENF]

it doesn't show me how difficult to set it up and how terrible of its compatience.

There is a user manual, did you read that beforehand? https://xenforo.com/docs/xf2/
I think you probably should have done more homework before buying something you didn't understand.
That all said, XF is very easy to get installed. You can ask for help or even purchase professional installation.

 

[Kirby]

but it is shown at web page, it doesn't show me how difficult to set it up

With all due respect, I think you've never set up a software that is really difficult to set up

Installing XenForo should be pretty easy - basically it's just uploading the files, running the installer and be done.

 

[Old Nick]

There is a user manual, did you read that beforehand? https://xenforo.com/docs/xf2/

You really read the whole manual before buying XF?

 

[DarkGizmo]

Pretty sure at this point this is a group of individuals trying to scam Xenforo. Same sort of replies, same reasons for wanting a refund.

Here's a tip for you folks: It is INCREDIBLY hard to get a refund for ANY digital product.

 

[synpres]

I try the demo before I purchase, but it is shown at web page, it doesn't show me how difficult to set it up and how terrible of its compatience.

You obviously saw the software somewhere before, you looked at it, went to the site, tried the demo, and bought it (while purchasing it asks you to accept ToS) -- If you NEED help installing or to set it up, you can use the forums, that's what they're for.

You really read the whole manual before buying XF?

Probably not, but if you don't have experience in using forum software, or generally just want to make sure you're doing everything right the best thing to do would be to read the manuals and guides the developers have given you.

 

[Old Nick]

Probably not, but if you don't have experience in using forum software, or generally just want to make sure you're doing everything right the best thing to do would be to read the manuals and guides the developers have given you.

Yeah ! When i buy a car i read the entire manual too. Even if it is 400 pages.
I don't even test drive the car, if I like the manual then I buy the car.

 

[Dixie McCall]

compatience?

 

[optrex]

"I am afraid now the software has been downloaded a refund would be inappropriate. Before downloading you would have been informed of the terms and conditions and accepted them accordingly including our refund policy."

 

[Forsaken]

Weird flex to correct a grammar mistake, but whatever floats your boat.