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XF 1.2 Rebuilding forum, getting TMP error?

Discussion in 'Troubleshooting and Problems' started by darren, Jan 1, 2014.

  1. darren

    darren Member

    Hi guys,

    Long story short my host has messed up and we're having to try and rebuild my site.

    Apparently they have rebuilt the SQL from the files? not sure what they means, however I can't find mention of it as yet in myphpadmin/plesk and since it's a holiday there's nobody around to ask. But I was assured it was "ok" and the SQL rebuild went without error?

    Anyway assuming the above is correct...

    I get the following error when trying to load the forum -This is with debug mode on in the config :

    An exception occurred: is_readable() [<a href='function.is-readable'>function.is-readable</a>]: open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/var/www/vhosts/mysite.com/:/tmp/) in /var/www/vhosts/mysite.com/httpdocs/community/library/Zend/Cache/Backend.php on line 208
    is_readable() in Zend/Cache/Backend.php at line 208
    Zend_Cache_Backend->_isGoodTmpDir() in Zend/Cache/Backend.php at line 187
    Zend_Cache_Backend->getTmpDir() in Zend/Cache/Backend/File.php at line 123
    Zend_Cache_Backend_File->__construct() in Zend/Cache.php at line 153
    Zend_Cache::_makeBackend() in Zend/Cache.php at line 94
    Zend_Cache::factory() in XenForo/Application.php at line 718
    call_user_func_array() in XenForo/Application.php at line 921
    XenForo_Application->lazyLoad() in XenForo/Application.php at line 952
    XenForo_Application::get() in XenForo/Application.php at line 1399
    XenForo_Application::getCache() in XenForo/Model.php at line 146
    XenForo_Model->_getCache() in XenForo/Model/DataRegistry.php at line 81
    XenForo_Model_DataRegistry->getMulti() in XenForo/Dependencies/Abstract.php at line 144
    XenForo_Dependencies_Abstract->preLoadData() in XenForo/FrontController.php at line 127
    XenForo_FrontController->run() in /var/www/vhosts/mysite.com/httpdocs/community/index.php at line 13
    Is this error related to not being able to find the SQL db?

    Thanks guys, pulling my hair out at the moment so any help would be greatly appreciated
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Disabling your cache may help. However, this is an issue with your host restricting access to PHP.
    darren likes this.
  3. darren

    darren Member

    Thank you, disabling the cache in the config now brings up an SQL error which I was expecting to have, now they just need to sort the SQL out tomorrow then hopefully reopen time!

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