I'm working through the demo, but probably quicker if I just ask if you then xenForo is a good solution for what we need. (1) Public forum where people can have discussions about our product (moderated). (2) Private Ticket system, where users of our product can ask a question in a non-public way, and we can respond to them (also privately). Ideally, we'd get an email alert whenever a ticket is submitted. (3) Read Only FAQ where we post common questions. Ideally, we'd be able to promote a thread from the Public forum on to the FAQ. Seems obvious that xenForo is great at #1. How about #2 and #3?