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XF 1.3 Problems with username field on registration page.

Discussion in 'XenForo Questions and Support' started by andrewkm, Apr 25, 2014.

  1. andrewkm

    andrewkm Active Member

    All other fields are fine, but as soon as you enter a username in the username field on our forum, it goes to a cloudflare 502 page. Any help?


    This started happening just recently all of a sudden.
  2. Brogan

    Brogan XenForo Moderator Staff Member

    If it has only just started and you haven't made any recent changes, then you should contact your host as it will more than likely be server related.
  3. andrewkm

    andrewkm Active Member

    It only seems to happen when typing in a username. What sort of check is xenforo doing when typing the name in? Perhaps something wrong there.
  4. AndyB

    AndyB Well-Known Member

    Disable the ad-ons associated with registration and see if that is the cause of the problem.
  5. andrewkm

    andrewkm Active Member

    The only one I can think of is KeyCaptcha however it doesn't seem to have worked, problem persists.
  6. AndyB

    AndyB Well-Known Member

    Do you have a Cloudflare service? If so try disabling it.
  7. Mike

    Mike XenForo Developer Staff Member

    It makes an Ajax request to the server. You would really need to disable/bypass Cloudflare to see the actual error being returned by your server. However, as noted, if it just started, identifying the recent changes would be the obvious thing to check -- this doesn't just apply to changes you made, but changes your host made (such as mod_security adjustments, for example).
  8. Tracy Perry

    Tracy Perry Well-Known Member

    Did you recently enable RocketLoader on CloudFlare (or is it currently enabled)?
  9. andrewkm

    andrewkm Active Member

    Looks like restarting a ton of stuff on the server seemed to do the trick. Still clue less what caused it.

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