I have been onto my hosting and they have told me that they have increased them to
max_allowed_packet = 10M
However I am still getting the same error when attempting to send the mass email.
I am wondering if this is enough to increase it to or should it be more?
The error I am getting when sending the mass email is
An exception occurred: Mysqli prepare error: MySQL server has gone away in /home/chataddi/public_html/library/Zend/Db/Statement/Mysqli.php on line 77 Zend_Db_Statement_Mysqli->_prepare() in Zend/Db/Statement.php at line 115 Zend_Db_Statement->__construct() in Zend/Db/Adapter/Mysqli.php at line 381 Zend_Db_Adapter_Mysqli->prepare() in Zend/Db/Adapter/Abstract.php at line 478 Zend_Db_Adapter_Abstract->query() in Zend/Db/Adapter/Abstract.php at line 825 Zend_Db_Adapter_Abstract->fetchOne() in XenForo/Error.php at line 50 XenForo_Error::unexpectedException() in XenForo/Application.php at line 295 XenForo_Application::handleException()