Forsaken
Well-known member
Find out what router requirements are required to get your own, buy a decent one, and you'll notice a huge improvement in the quality.It can't hurt to complain. We were having speed problems with our cable modem service. The service guy checks our signal strength, says it's super low. Spends half a day running new cable and reterminating every wire in the house. Signal strength is still low. Goes out to the pole (why not start here... really?) and it's low there too. Goes down to the end of the neighborhood, and it sucked there. Bottom line, there was a bad switch or something WAY downstream that was causing all the problems. It took a month or two to get the parts and get it all patched up, but the problem was affecting several neighborhoods, we were just the only ones to complain.
My neighbor thought his connection sucked because he was downloading too many movies and was being throttled.
Most ISP issued routers throttle your connection, so you'll never actually get your full speed (At least in the US).