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Not a Bug PECL malfunctions

Discussion in 'Resolved Bug Reports' started by josemarialc, Oct 17, 2012.

  1. josemarialc

    josemarialc Member

    Hello,

    I have problems with ImageMagick PECL. I have the configuration in 1024px x 768px. Because the images are resized to 1022px.

    I talked to tech support and they tell me that I should fix the scheduling problem. I paid a license with a stand. I will not do the job for which I paid.

    Please, this bug resolved.

    P.D: Excuse my English. I'm Spanish.
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    I don't understand the issue you're having or how it is a XenForo bug. What is a "scheduling problem"?
     
  3. josemarialc

    josemarialc Member

    The software does not resize the image to 1024px wide. It does 1022px.
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    Please provide full details of how to replicate the bug.
     
  5. josemarialc

    josemarialc Member

    To reproduce the error should access one of my sites.
     
  6. Chris D

    Chris D XenForo Developer Staff Member

    Seems to be ok in my testing, but not entirely sure if they have the ImageMagick extension installed here. I will try on my site.
     

    Attached Files:

  7. Chris D

    Chris D XenForo Developer Staff Member

    Ok, I've tried it here and I've tried it on my own XenForo board. Every single image I try including the one you're saying has 1022 pixels on your site (which I presume you got from here: http://www.fiatgroupautomobilespres...SYSTEM_GALLERY_2005/42-3-1892.jpg&format=1024) is not resized and it keeps the correct dimensions.

    This isn't a XenForo bug unfortunately.

    I would continue to discuss this with your hosting company and the support team who maintain ImageMagick.
     
  8. josemarialc

    josemarialc Member

    If you could talk to my hosting I really appreciate it. I can give you a contact email.
     
  9. Chris D

    Chris D XenForo Developer Staff Member

    They probably wouldn't talk to me as I am not the account holder.

    You would need to communicate with them yourself.
     
  10. josemarialc

    josemarialc Member

    I report from my support that can not talk to anyone other than the client. Should I tell them something else besides what you said to fix the problem? :(
     
  11. josemarialc

    josemarialc Member

    This is the response they gave me:
    I re-tested and does not work. :(
     
  12. Jeremy P

    Jeremy P Well-Known Member

    I'm pretty sure what your host was telling you is it doesn't resize the image to those exact dimensions. It scales the image so that it maintains it's pixel ratio (width x height) without going over those dimensions. In which case, the result dimensions are the correct behavior.

    Could you upload the source image? I'm willing to bet it's ratio ends up 1248x768 when resized.
     
  13. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Gotta set limits to trigger the resize:

    Admin CP -> Home -> Options -> Attachments -> Maximum Attachment Image Dimensions
     
  14. josemarialc

    josemarialc Member

    This is set up and does not work well.
    options.png
     
  15. josemarialc

    josemarialc Member

    The original image is this.
     

    Attached Files:

  16. Chris D

    Chris D XenForo Developer Staff Member

    I'm checking this on my boards...

    [​IMG]

    Ok, still working as expected with ImageMagick and the exact same picture you attached and same settings.
     

    Attached Files:

    Jake Bunce likes this.
  17. josemarialc

    josemarialc Member

    I've tried this and now resize to 1023 px wide ...
     
  18. josemarialc

    josemarialc Member

    Solved. If you put 1024px x 768px limit is not working properly, but if you put 1024px only if resized correctly. Even putting 1024px x 800px so does correctly. Thanks to all for your help. :)
     

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