Pathetic Customer Support by HostGator
- Thread starter DFI
- Start date
WSWD
Well-known member
As long as it's a cPanel to cPanel migration (which HG uses), any host should be able to migrate the accounts for you. If it comes down to it, you can just make a full backup of each account and ask your new host to restore them. If they won't do that, you shouldn't be with that host in the first place.
WSWD
Well-known member
Last I checked, Bluehost does not use cPanel, so they will not do the migration, as it is a complete headache to migrate either to or from them. Not sure who is actually recommending them (you aren't using one of those "Top 10" sites that they pay to be on, right?), because they are a horrible host, and owned by EIG (Endurance International Group), which is the same company that owns Hostgator. Same support techs, same servers, etc. So if you're not happy with Hostgator, you are most definitely not going to be happy with Bluehost.
Softlayer, as far as I'm aware, do not provide managed services on their cloud or dedicated servers. So no, they aren't going to do it. No unmanaged provider is going to help you there.
You are correct about Knownhost...you have to buy either a VPS or dedicated server with them.
Softlayer, as far as I'm aware, do not provide managed services on their cloud or dedicated servers. So no, they aren't going to do it. No unmanaged provider is going to help you there.
You are correct about Knownhost...you have to buy either a VPS or dedicated server with them.
WSWD
Well-known member
You're welcome!
Just as a head's up, you would need at a minimum their VPS-2 package (http://www.knownhost.com/managed-vps-packages.html) with cPanel, which is another $5 I believe. While the VPS-1 will meet the cPanel minimum specs., you don't want it...trust me. 512mb of RAM is not fun on cPanel.
As far as managing the VPS from your perspective, there shouldn't be much difference really. You still get WHM/cPanel like you're used to with Hostgator. You will just have a few more added features, be able to restart services if they crash, etc. Knownhost should take care of the actual VPS itself, security updates, etc., so your experience shouldn't be much different than it is now.
Just as a head's up, you would need at a minimum their VPS-2 package (http://www.knownhost.com/managed-vps-packages.html) with cPanel, which is another $5 I believe. While the VPS-1 will meet the cPanel minimum specs., you don't want it...trust me. 512mb of RAM is not fun on cPanel.
As far as managing the VPS from your perspective, there shouldn't be much difference really. You still get WHM/cPanel like you're used to with Hostgator. You will just have a few more added features, be able to restart services if they crash, etc. Knownhost should take care of the actual VPS itself, security updates, etc., so your experience shouldn't be much different than it is now.
DFI
Active member
Have dropped an email to cortexnetworks and Dreamhost too. Waiting for their reply.. .
WSWD
Well-known member
To be perfectly honest, they probably don't care. They were bought by IBM recently, and from everything I can gather, I think they'd like to kick the small fish out anyway, and concentrate on huge business operations. They have been going downhill anyway. I had a rack of servers with ThePlanet, and they were incredible. SoftLayer came in and I left within a month. Things just got stupid.
feldon30
Well-known member
Yep. I started out on ServerMatrix, then it became The Planet, then SoftLayer.
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