whynot
Well-known member
Look for something else such as another script on your site, possibly hacked...
...or XenForo hacked through some addon.
Disabling that addon does not help.
Pathetic Customer Support by HostGator
- Thread starter DFI
- Start date
...or XenForo hacked through some addon.
Disabling that addon does not help.
whynot
Well-known member
Maybe the server is processing something which has been injected?
whynot
Well-known member
As a first step I would totally disable the forum.
Renaming forum to forum_anything.
Renaming yourname_database to yourname_datttttabase.
No harm to anything with those steps. Easy to rename them again.
Still high usage?
whynot
Well-known member
Sorry, what I meant was: rename the "forum" folder on the server.(provided it's forum)
DFI
Active member
Are you sure this is harmless as i have less knowledge about all this ?
whynot
Well-known member
Your forum stop functioning because the URL: http://mysite.com/forum does not match http://mysite.com/anything.
Any malware script trying to use yourname_database cannot find it because it is yourname_dattttttttttabase.
You can rename the folder with FTP or cPanel.
For the database you will need phpmyadmin(it's included in cPanel).
Don't do it if you are not experienced with them.
whynot
Well-known member
For large sites it is helpful.
I don't believe that XenForo causing this, without injected malware built into it.
Do you have a chat addon? They might use the CPU excessively.
TPerry
Well-known member
The bad news is you almost definitely have something else going on. I was on HostGator with xenForo when I started out and with me and a few test accounts on it was negligible (and that was with no caching and over 300 nodes defined and about 80 add-ons).
You need to be looking at other problems as has been detailed. I can't think of anything you could misconfigure on xenForo bad enough to cause a problem like that.
DFI
Active member
Nope, I so not have any chat addon. this is the detailed info given by them. But i am unable to understand what's wrong in it .
DFI
Active member
whynot
Well-known member
Open a ticket, let the XF guys to have a look at it.
WSWD
Well-known member
It's ridiculous. Don't go for that nonsense. This is what a lot of hosts do. They limit your resources so much so they can upsell you to a VPS or dedicated box. Not needed at all...especially in your case.
Hostgator said:
They should be able to tell you exactly what script, exactly what page, etc. is driving the CPU usage up.
Since HG keeps giving you the runaround, go to the HG site and submit a request for SSH access, if you don't have it already. They will normally grant it without issue, but you might need to give them a scanned ID or such.
Then download PUTTY (www.putty.org)
Connect to your server (HG will supply the details...should be your server IP, and then your username and password)
Run top -c
That'll give you somewhat of an idea of what is hitting the CPU.
Null
Well-known member
I think the best thing to do would be to head over to WHT and take a look round, short list a few hosts and read some reviews until you can make your choice.
One tip I'd like to give you, though; don't always assume cheap is best, it's most likely the host is overselling and that isn't good news for you.
I'd recommend going with a unmanaged VPS provider as it's a good learning curve, but it seems as if you want cPanel/WHM which throws that out the window (unless you want to buy a cPanel license for like $200), maybe also look into DirectAdmin?
whynot
Well-known member
WSWD
Well-known member
Odd...that didn't show up on my phone.
Maybe I'm confusing threads, but I thought this was a brand new forum installation with nobody online?? I see 1,100 members, with almost 60 online. That changes things...
Sure it's something that shared hosting should be able to support without issue, but it's far from a brand new installation.
DRE
Well-known member
Maybe this is part of your problem: http://xenforo.com/community/threads/199-bots-most-of-them-baidu.55821/
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