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Pasword recovery doesn't work

Discussion in 'General XenForo Discussion and Feedback' started by Robby, Jul 21, 2011.

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  1. Robby

    Robby Well-Known Member


    I have a problem with registered users who lost there pasword. When they use hotmail or gmail they don't receive their pasword. When i do it on a normal private email it works. It also don't show in their spam folder. I tried this myself and with hotmail or gmail it doesn't work, what can this be?
  2. Brogan

    Brogan XenForo Moderator Staff Member

  3. whynot

    whynot Well-Known Member

    Shouldn't they be in their spam folder?
  4. Robby

    Robby Well-Known Member

    That's what i also don't understand...
    I have tried it top do with google apps but that also son't show in hotmail or gmail...
  5. Brogan

    Brogan XenForo Moderator Staff Member

    In which case you will need to check the mail logs on your server to ensure the mails are actually being sent.

    Ask your host for help with that.
  6. Gabor

    Gabor New Member

    Dear Brogan!

    Please help me!

    Xenforo why doesn't send new-password email, email confirm, but
    Xenforo sends private message email, and contact email.

    My host called is Godaddy.

    Err.. the emails are not spams...

    array(3) {
    ["url"] => string(58) "http://mydomain.com/forum/index.php?lost-password/lost"
    ["_GET"] => array(1) {
    ["lost-password/lost"] => string(0) ""
    ["_POST"] => array(4) {
    ["username_email"] => string(6) "Gábor"
    ["captcha_question_answer"] => string(1) "4"
    ["captcha_question_hash"] => string(40) "3a5d3efcd2b1a1894...ect"
    ["_xfToken"] => string(0) ""

    Zend_Mail_Transport_Exception: Unable to send mail. mail() [<a href='function.mail'>function.mail</a>]: Bad parameters to mail() function, mail not sent. - library/Zend/Mail/Transport/Sendmail.php:137
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Associate your licence with your forum account and post in the customer forums if you want support with your installation.

    You are not showing as a licensed customer.
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