XF 2.2 One member unable to send PM

[oneobgynmd]

I have not seen this before but we have a sinngle member who cannot send a Private Message as in each way he attempts be it by using the drop down in his avatar, the "start conversation" is missing

Further if he clicks on the avatar of the person with whom wants to PM, the "start conversation" button is absent

Not sure if anyone else has seen this and if so how is his problem rectified

Thanks in advance

 

[ForumDevs]

I have not seen this before but we have a sinngle member who cannot send a Private Message as in each way he attempts be it by using the drop down in his avatar, the "start conversation" is missing

Have you confirmed he has permissions to send dms?

 

[jeb35]

Yep, sounds like he doesn't have the permission to access direct messages.

 

[oneobgynmd]

Indeed. I thought the same as it was the first thing I checked and he does have permission

 

[mrdoitnyce]

Indeed. I thought the same as it was the first thing I checked and he does have permission

what about part of a secondary usergroup that doesn't have access to DM?

 

[oneobgynmd]

what about part of a secondary usergroup that doesn't have access to DM?

I thought of that was well and he has a Primary usergroup only but designated different than REGISTERD. I checked those permissions and he has permission to send and receive Messages