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Old xenforo customer comming back...

Discussion in 'XenForo Pre-Sales Questions' started by puppi, May 25, 2013.

  1. puppi

    puppi New Member

    Hello,
    I bought a Xenforo Licence on 09/05/2012 (not sure the version) but never used it. I have formatted my computer a while ago and have no trace of xenforo that I downloaded then.

    Now I'd like to download (or perhaps upgrade) the software but the customer portal does not recognize me. I have emailed you a few days ago but you sent me the password to community login instead of the customer portal .

    So please let me know:

    How can I download the software for which I bought the license?
    Is there an upgrade option available? if so, how much does it cost?

    Thanks
     
  2. EQnoble

    EQnoble Well-Known Member

    If you bought xenforo and forgot your password you would need to go here http://xenforo.com/customers/ -> click forgot email -> and type in the email you used when purchasing xf.
     
  3. puppi

    puppi New Member

    I tried that link but I get
    While I use the same email that I made the purchase. So I guessed Xenforo just delete accounts older than a year?
     
  4. Mike

    Mike XenForo Developer Staff Member

    No, your account exists. I don't know what email you're using though.

    I've sent a lost password to your registered email.
     
    JVCode likes this.
  5. puppi

    puppi New Member

    Great! Solved my problem and downloaded XF1.1.5. Many thanks Mike.
     

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