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XF 1.4 Odd Issue with Facebook Registration

Discussion in 'XenForo Questions and Support' started by Jaxel, Dec 15, 2014.

  1. Jaxel

    Jaxel Well-Known Member

    Okay, a user on my forum registered through Facebook. When you register through facebook, it doesn't ask you for an email or a password. The email it uses is the one linked to your facebook, and you don't have a password.

    However, a specific user registered through facebook; but the email linked through his facebook is no longer active. He can't access it anymore.

    So now he wants to change his email on his account. In order to change the email, you have to include a password. So now he needs to setup his password. But XenForo is sending his password setup confirmation to a dead email account... so he can't change his password.

    Cant change his password, cant change his email.
  2. Chris D

    Chris D XenForo Developer Staff Member

    This, in theory, could happen without Facebook being involved.

    For example, if it was a case that he had forgotten his password, rather than not having a password, then he wouldn't be able to log in, nor would he be able to retrieve a password via the usual method.

    So the simple answer is, the Admin has to update the email address for him (after some level of verification to confirm it is truly the account holder).
    SneakyDave likes this.
  3. Jake B.

    Jake B. Well-Known Member

    I think this example is a bit different though. It's not that a password was forgotten, it's that one never existed and you can't change your email without a password so if anything was to happen (such as the facebook account getting locked) there wouldn't be much you could do.
  4. Chris D

    Chris D XenForo Developer Staff Member

    It really isn't much different. It's the same effect and the same solution: Contact the site admin and they can sort it from the Admin CP.
  5. Optic

    Optic Well-Known Member

    I think this is a niche situation.

    When you create a Facebook account, you have to verify your email address so it's a fairly safe assumption to assume they have a known working email address when using it to login to other single sign on services, such as Xenforo.

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