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XF 1.5 Notification of Last warning to ban

Discussion in 'XenForo Questions and Support' started by jellytoe, Dec 11, 2015.

  1. jellytoe

    jellytoe Member

    We use the warnings system including a conversation of the warning to a member. We have it setup where x amount of warnings = a ban. When a member gets banned for the warning threshold I am finding that they don't get that conversation notification, at least not via e-mail. This causes problems as members don't know what it was that caused them to be banned. Has anyone found a solution to this or is it in the way we have it setup?
     
  2. Mike

    Mike XenForo Developer Staff Member

    We don't send an email to banned users, so unfortunately it's a known (though not totally ideal) catch 22 with moving to a ban from warnings.
     
  3. jellytoe

    jellytoe Member

    Hmm. Has anyone figured a work around for this? This is a common occurrence that our users are banned for reaching the warning threshold and don't know what their last infraction was because they never get the final warning citation.

    Also curious if it's possible to alter the banned message a member sees when trying to visit the site. We have a pretty regular problem with cell-phone IP crossover and users see they are suddenly banned. This could also solve my other issue somewhat where at least I can add "if you feel this is in error: contact us at this e-mail" to the message "your IP has been banned" or "your account has been banned"
     
  4. Mike

    Mike XenForo Developer Staff Member

    Look at the phrases:

    warning_ban_reason
    your_ip_address_has_been_banned
    you_have_been_banned
    you_have_been_banned_for_following_reason_x
     
    jellytoe likes this.

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