No new members for over a month - email not getting through

[CedricV]

Not in your XF forum, on your web host.

 

[Alvin63]

Thanks so in Public html? Where do I look?

 

[Kirby]

Maybe I need an expert to check the forums.

Yes, absolutely.

Honestly, I get a real headache when I read through all the posts here.

You need someone who has sufficient technical knowledge to check the current configuration, find out how many emails are actually being sent / day, what triggers those emails and if they are authorized / valid or not (which implies some kind of abuse).

Once this is done the setup most likely needs to be changed to use a proper SMTP provider (there are plenty like SES, etc.).

This isn't exactly rocket science, but certainly more difficult than launching a browser on a smartphone.

 

[Ozzy47]

Honestly, at this point I would contact @MySiteGuy and let him set everything up for you.

 

[Alvin63]

Yes, absolutely.

Honestly, I get a real headache when I read through all the posts here.

You need someone who has sufficient technical knowledge to check the current configuration, find out how many emails are actually being sent / day, what triggers those emails and if they are authorized / valid or not (which implies some kind of abuse).

Once this is done the setup most likely needs to be changed to use a proper SMTP provider (there are plenty like SES, etc.).

This isn't exactly rocket science, but certainly more difficult than launching a browser on a smartphone.

I do know a bit more than how to launch a browser on a smartphone, but yes I am lacking in technical knowledge.

 

[Alvin63]

Honestly, at this point I would contact @MySiteGuy and let him set everything up for you.

Thank you

 

[Alvin63]

Ok I've got two of the three forums fixed. Server support guided me through converting email to PHP Mailer with SMTP and one site I upgraded to a paid for email plan giving me 1000 emails a day. Plan was £20 for 2 years. The other two are on 300 emails a day free. It seems I had just gone over quota and by the time the next day's quota came up it was filled up straight away.

So got SMTP set up in the ACP on two forums and email working.

The third forum (the busiest one) is my main problem as I still can't login as can't change my password because no activation email. It's possible that in 24 hours the backlog will have cleared but I'm not sure that will be enough because I can't set up SMTP in ACP because I can't log in!

So I'll give it 24 hours and if no activation email I'll have to find a way to reset my admin account somehow.