No customer could be found with that email address.

[talk2troy]

I joined the forum with my typical forum email address.

After reading & deciding to buy, I bought with my paypal e-address, which is different than my forum e-address.

I installed and configured & themed & then got busy with a new job and left the forum alone.

Now I can't login & get a reCaptcha error & when I try to ask for help it says:

XenForo - Error
No customer could be found with that email address.

What's the deal?

 

[Chris D]

Is this a recent purchase or one from a while ago?

There is a license linked to this forum account but it was purchased quite a while ago.

If that is correct, if it helps, the email seems to be an @gmail.com address.

If not, then contact us here with as many details as possible:

https://xenforo.com/contact/

 

[Slavik]

Your customer account seems there and fine to me, are you sure you are using the correct email to log in? Forum and customer accounts are separate.

 

[talk2troy]

Is this a recent purchase or one from a while ago?

There is a license linked to this forum account but it was purchased quite a while ago.

If that is correct, if it helps, the email seems to be an @gmail.com address.

If not, then contact us here with as many details as possible:

https://xenforo.com/contact/

Details sent... thanks for the reply.

Your customer account seems there and fine to me, are you sure you are using the correct email to log in? Forum and customer accounts are separate.

Yes, I am trying to use my gmail (paypal) addy for download vs my forum addy (to chat).

 

[Paul B]

You have three separate and unconnected user names and passwords:
1. Your own forum
2. Your XF customer account
3. This forum

Ensure you use the correct one in each case.

 

[talk2troy]

You have three separate and unconnected user names and passwords:
1. Your own forum
2. Your XF customer account
3. This forum

Ensure you use the correct one in each case.

Yes, I had problems with that & just wrote them all down in my PW book (kept in my gun safe).

Thx for the help, too - I was able to DL the XenForo 1.5.15 update & upload via FTP, ran the update and got the upgrade confirmation & accessed my admin dashboard !!!!!!

My first goal was to update my PW, so I clicked LIST ALL USERS - but I am getting errors.

Should I post them here - or should we go to PM's?

 

[Paul B]

You can post in one of the customer forums for support: https://xenforo.com/community/#customer-forums.22

 

[jillydong]

Your customer account seems there and fine to me, are you sure you are using the correct email to log in? Forum and customer accounts are separate.

thank you very much