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XF 1.2 New users not receiving confirmation emails

Discussion in 'Troubleshooting and Problems' started by Tejstar, Nov 12, 2013.

  1. Tejstar

    Tejstar Member

    I wonder if someone can help, for some strange reason new users are not receiving confirmation emails when they register. I am currently on v1.2.3. This wasn't a problem before the upgrade.

    Does anyone have any ideas what could be the issue?
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Have they checked Spam folders? Are the emails being sent from the server? Have any errors been logged?
  3. Tejstar

    Tejstar Member

    Hi Jeremy.

    I used a test account myself and haven't received any emails, nothing is caught in the junk folder. There are no error logs that I can see. How would I check if emails are being sent from the server?

    This never used to be an issue before 1.2.3 - so not sure what has caused this conflict.
  4. Jeremy

    Jeremy XenForo Moderator Staff Member

    What are your email settings?
  5. Tejstar

    Tejstar Member

    I just have the Email Transport Method ticked as Default if that's what you mean?
  6. Tejstar

    Tejstar Member

    I updated Keycaptcha to v2.2 and all seems to be working again!

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