XF 2.0 Multiple Post Reports

[420]

Before we migrated from VB to XF, any reports made on one specific post, would be combined into one thread in the reported posts forum.

This made things easy to manage for the entire team, and we've been using this method for decades.

Now with XF, if 30 reports come in from the same post, they all create a new thread in the reported posts forum for each report.

This makes it extremely confusing and overwhelming to deal with, on a big board with hundreds of reports daily.

We are still getting attacked by spammers and spambots, even with your added system and Invisible ReCaptcha, which results in our Mod team getting overwhelmed by having to sift through hundreds of reported posts, just to find half a dozen valid reports for the same thing. For instance, if it takes us 30 minutes to get to a spambot, by that time, 30 members could have reported it. This creates 30 reports for one spambot post, instead of one.

Are we missing something in the setup to make this happen, or is this simply not a feature yet of XF2?

Thank you.

 

[S Thomas]

You should try out and get used to the moderator queue. It's a feature-rich system designed to help mods a lot. And it combines all reports on one post into one handy report.

 

[420]

Thank you for your feedback and for reminding me we had a thread regarding the same topic already.

Mods please feel free to merge if desired.

Unfortunately that won't work for these reasons
https://xenforo.com/community/threads/reported-items.143944/

We need the ability to move the reports to specific forums, because we have an enormous daily report queue with a large team, so it's complete chaos and confusion, without the ability to separate reports into categories for each specific department.

 

[S Thomas]

You can assign reports to a moderator. Create hidden moderators with your "category names" as their user names and assign reports to them. This way you should benefit from both systems.

 

[420]

Unfortunately, that process does not give us the control we need, like moving posts/threads.

It's way too confusing to sift through a hundred reports to find which ones are yours.

The way we've done it for 20 years, having one staff member move reports from the main reports a few times a day, to the department they belong. This allows each department staff member to go straight to their department reports, without having to sift through everyone's.

The new process you are pitching appears way too confusing for our extremely busy backstage areas.

If the could allow creating sub report areas, we might be able to entertain the idea.

Curious to hear Xenforo's feedback on this as well, thank you.

 

[S Thomas]

The way we've done it for 20 years, having one staff member move reports from the main reports a few times a day, to the department they belong. This allows each department staff member to go straight to their department reports, without having to sift through everyone's.

Well in that case it's as Brogan said, you won't get around some custom development, although some sloppy changes to the view query should be able to handle this.