So, this is interesting... I'd not heard of Monzo before. Looks good. Anyone actually using it yet?
I've been using it for a fair while now, I absolutely love it. The app is gorgeous, and as an iPhone owner I don't need a password or a memorable word to login (although Bank of Scotland / Lloyds and NatWest both have TouchID too now).
What I love the most about it is how easy it is to request a replacement card. So I was at a cash machine in an area I wasn't familiar with, and the machine crashed, rebooted (did you know cash machines run on OS/2 by IBM? I didn't.) and kept my card. I phoned the number printed on the machine and they said essentially "go to your bank and get a new card".
The process? Tap "Card" in the bottom nav -> tap Freeze -> tap Lost / Stolen Card, and that's pretty much it. The new card was in my hands 2 days later.
Now I don't know about you, but sometimes I keep weird sleep schedules which makes it hard for me to make it to a bank's branch opening times, and I also have a bit of anxiety when it comes to speaking on the phone with people I don't know, so the fact that I didn't have to phone yet
more people to go from "oh bugger, my card's gone" to having the new card in my hand is a
huge plus for me.
Do you want to try it? I have a "Golden Ticket" which lets you get their prepaid card that you can top up via card or bank transfer. Let me know and I'll see about sending it over PC
The thing that caught my eye about Monzo was:
It literally is instant as well. If I'm at Tesco, nine times out of ten I will have the notification on my phone before the self checkout machine is done printing my receipt. In 100% of cases it's on my phone before I'm out the door.
Most (normal) banks do that though. What's more annoying is when they don't come out of your available balance until a few days later (petrol pumps do this).
I have never seen a bank do that, it comes out of the
available balance but it doesn't show the transaction until a few days later (BoS / NW being the only banks I've been with).
In short, I really can't recommend Monzo enough to anyone in the UK who wants a smarter bank, I personally cannot wait to fully switch
Fillip