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Moderation queue and Permissions

Discussion in 'Media Gallery Support' started by Skylined, Jan 26, 2015.

  1. Skylined

    Skylined Active Member

    A user has created a new album and added media to it.
    He's in the primary group called Registered.
    He's also in secondary groups Introduced and User.
    Groups Introduced and User have all permissions set to Not Set.
    Registered group is set to allow Bypass moderation queue when adding media
    Now the pics show up in the Moderation queue.

    I want to let users create and add media without having to approve anything.
    Am I missing something? :unsure:
  2. Amaury

    Amaury Well-Known Member

    Use the Analyze Permissions feature to find out why they're getting moderated and then post the results.
  3. Skylined

    Skylined Active Member

  4. Chris D

    Chris D XenForo Developer Staff Member

    Assuming you have run Analyze Permissions against the user who had their media put in the Moderation Queue, what you're saying just isn't possible with those permissions.

    Are you sure none of your moderators have "Unapproved" the media?

    You could check the Moderator Log in the Admin CP for entries like this:

  5. Skylined

    Skylined Active Member

    The results that I've posted are from that user.

    Nothing under Moderator Log.
  6. Amaury

    Amaury Well-Known Member

    Is anyone else having this issue or just this one user?
  7. Skylined

    Skylined Active Member

    This is weird, the Posted By field is empty.
    Then when I click on the image link, in the Uploaded By field says Deleted User
    When clicking on the album link it says that no media has been added yet.

    upload_2015-1-26_1-39-45.png upload_2015-1-26_1-43-23.png upload_2015-1-26_1-45-14.png
  8. Amaury

    Amaury Well-Known Member

    Can you test this on the default style with all other add-ons disabled and see if you still get the issue?
  9. Skylined

    Skylined Active Member

    This is the first time that this happens, that same user has even uploaded another album some days ago without any problems.

    @Maru I'll do that tomorrow.

    Thanks for your help guys. :)
  10. Skylined

    Skylined Active Member

    Another strange thing is that Moderation is showing the number 93, but there are 30 pics waiting for approval.
  11. Skylined

    Skylined Active Member

    This is what happens when I try to approve a pic.

  12. Chris D

    Chris D XenForo Developer Staff Member

    Is it only happening to this user?

    Is it possible for me to get access to your Admin CP and also that user's account?
  13. Skylined

    Skylined Active Member

    It just happened once and just to that user.

    Sure, I've sent you a PM.
  14. Chris D

    Chris D XenForo Developer Staff Member

    At the moment, it all appears to be working correctly.

    The items that are in the moderation queue, can they be deleted? The user may just need to re-upload them.
  15. Skylined

    Skylined Active Member

    This is what I get when I try to delete them.

    upload_2015-1-28_0-40-13.png upload_2015-1-28_0-40-41.png
  16. Skylined

    Skylined Active Member

    There's no way to delete them and they are always showing in the Moderation Queue.

    Could you please help me?
  17. Chris D

    Chris D XenForo Developer Staff Member

    I can have a look at sorting this out, but it's going to need some level of access to your database. It might be best if you submit a ticket from the Customer Area with details. Just for good measure, please make the forum account you have already created for me into both a Moderator and an Administrator (with full Admin permissions). In addition to that, access to your database using PHP My Admin will help me resolve this.

    I think I should be able to do this without having to delete those items.

    Please, however, before you do that, take a back up of the database.
  18. Skylined

    Skylined Active Member

    My host is having problems with the backups, that's why I haven't replied yet.
    I'll let you know as soon as I have a backup.

    Today another user created a new album and uploaded some pics, and in that new album there are a couple of pics from the other user that was having problems.

    It says that the album contains 3 pics, but then...

    upload_2015-2-1_1-36-2.png upload_2015-2-1_1-37-28.png

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