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MicroSupport Commercial [Paid] [Deleted]

Discussion in 'Add-on Releases' started by Micheal, Mar 24, 2013.

  1. Micheal

    Micheal Well-Known Member

    Micheal submitted a new resource:

    MicroSupport Commercial (version 1.0.3) - Microsupport is a ticket and live support system. Members will be able to get FAQs and information

    Read more about this resource...
    intradox likes this.
  2. surfsup

    surfsup Well-Known Member

    Nice, I have a few questions tho:

    1. If someone is already logged in, do they have to re-enter in their username/pw for live support?
    2. When ppl are submitting tickets, are they private to only admins and the user who submitted? Because there is a lot of private info such as ftp/website access and so on since were selling websites etc.
    3. Can we create like maybe not a support ticket but a status update? Example, tag the user - create a ticket/status saying website is complete and have all their data inside?
  3. Micheal

    Micheal Well-Known Member

    1. yes they would have to login to the live chat system.
    2. all tickets are between you and the member who submitted the ticket no one else will be able to view the tickets unless they are an adviser.
    3. no but what you want to be able todo is make a ticket for a user in the admincp/adviser tools that will have info you choose.
  4. Deepmartini

    Deepmartini Well-Known Member

    Is the user sent an email and/or a private conversation alert when their ticket is answered?
    Digital Doctor likes this.
  5. IcEWoLF

    IcEWoLF Well-Known Member

    Very nice plugin!
  6. Digital Doctor

    Digital Doctor Well-Known Member

  7. Micheal

    Micheal Well-Known Member

    yes they are
  8. bart

    bart Active Member

    So what's the difference between the free and the commercial version?

    Is it possible to get rid of the copyright-info in the commercial version?

    Free version looks very good...
  9. Micheal

    Micheal Well-Known Member

    The free version does not have a downloads section and also does not have the live chat system.
    You can remove the copyright for $40 with the free version and the commercial versions
  10. MasterPiece

    MasterPiece Active Member

    Just bought that and installed it and now even 10 min after it was install people were already using live support. Ive got thanked by my member and they said it was about time we implement something like that.
    Its a really good add-on i really recommend it. Thank You
  11. intox

    intox New Member

    how to replace the link tab (support center) with another link without changing the name?
  12. Micheal

    Micheal Well-Known Member

    MasterPiece likes this.
  13. kankan

    kankan Active Member

    Hello Michael,
    Any plan to see a Payment system attached to ticket submission?
    This option would be an instant purchased for me.
  14. bart

    bart Active Member

    It gives me a white pages. Some php-error it seems.

    First I installed it by upgrading the free version. Then I got the white pages. I uninstalled and deleted the directories mcsupport and library/microsupport. Still white pages.

    I have all addons de-activated and am using the default (unchanged) style.
  15. MasterPiece

    MasterPiece Active Member

    this mean you dont have ioncube on your server i suggest to open a ticket on his site and ask him for file for non ioncube server or install ioncube on your server
  16. bart

    bart Active Member

    Thanks, I'll try that.
  17. bart

    bart Active Member

    That changed it, but now I get this message:

    An exception occurred: Function eregi() is deprecated in /data/www/xen/library/MicroSupport/ControllerPublic/index.php(2) : eval()'d code(1) : eval()'d code on line 1

    And the script with the error is encrypted...

  18. Micheal

    Micheal Well-Known Member

    i will email you a new file
  19. Micheal

    Micheal Well-Known Member

    Hi all
    Just a little update on the next release.
    Some of you might not want to use the flash as a chat system so i have now added a java chat system for live support.
    This can be turned on or off from the settings.
    Have also added a new Listener so that it will show at the top of the page with a flashing image to let you know someone is calling you.
    Have also added new options to turn of the downloads section and the live support if you choose not to use these.

    More news on this when its ready for release.
  20. Micheal

    Micheal Well-Known Member

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