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XF 1.4 Members not getting an e mail alert

Discussion in 'XenForo Questions and Support' started by New Joe, Nov 7, 2014.

  1. New Joe

    New Joe Active Member

    I have been having many members telling me that they haven't been getting e mail alerts to watched Threads or when they have received a Conversation

    Any reasons for this? or ideas?
     
  2. Amaury

    Amaury Well-Known Member

    If it's only some members, have them check their preferences:

    upload_2014-11-7_0-2-28.png
     
  3. Martok

    Martok Well-Known Member

    Have you tested this yourself? Do you receive emails for watched threads and conversations?
     
  4. New Joe

    New Joe Active Member

    They have the correct thing checked for receiving e mails
    I don't have mine checked I think so I best do that for me then to check..
     
  5. Walter

    Walter Well-Known Member

    Another common misconception: when you watch a thread, you only get an email for the first time someone answers and not for every single answer.
    You will have to visit the forum again to get new notification emails.
     
  6. optrex

    optrex Active Member

    I can confirm that my members noticed this after the 1.4 upgrade.
     
  7. New Joe

    New Joe Active Member

    Yep, same here
    I just tested with a conversation and no e mail came through to me
     
  8. Mike

    Mike XenForo Developer Staff Member

    The only thing that changed as part of 1.4 was the active user limit for watched content. This is not related to conversations.

    If conversation emails aren't going out and you're sure they should be (based on config), that would imply that all mail is broken. If nothing changed, you may want to contact your host about it (or your SMTP provider, if you're using an external SMTP server). Alternatively, you could try changing mail to be sent via SMTP (though this isn't preferred).
     
  9. optrex

    optrex Active Member

    Mine was not related to conversation. They weren't getting alert emails. If they unwatched and watched again then alerts would work.

    So basically new alerts are fine but existing alerts failed to notify by email.
     
  10. Mike

    Mike XenForo Developer Staff Member

    That would seem to imply that they were set to watch the thread without emails explicitly. Unwatching and rewatching would do nothing but recreate the same record in one table otherwise.
     
  11. New Joe

    New Joe Active Member

    Ok, looks like all the alerts are going into the members (including mine) Spam folders...
    Can't work that out why...
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

  13. optrex

    optrex Active Member

    Well the feedback was coming from staff who know how to use the forum. It was the moderator forum they were watching. Their email alerts stopped after the upgrade and they had to reset them. I've no idea how many of the regular membership it affects.

    Is there a way I can run a query to jump start everyone's current settings without resetting them?
     
  14. Mike

    Mike XenForo Developer Staff Member

    No, because nothing changed in the upgrade related to this. The closest change is that there is an option that only sends alerts/emails to people who have been active in the last 6 months by default; simply visiting the forum would be enough to avoid that (unless you have something else going wrong; you can confirm this by looking at the last activity time on the ACP user edit page).
     
    optrex likes this.

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