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XF 1.2 Mass Email Not Working

Discussion in 'Troubleshooting and Problems' started by JoshSmith100, May 7, 2014.

  1. JoshSmith100

    JoshSmith100 New Member

    Ive been trying to send a mass email but its not working. It says this in the server error log

    Error Info Zend_Mail_Protocol_Exception: Incorrect authentication data - library/Zend/Mail/Protocol/Abstract.php:431
    Generated By: JoshSmith, Yesterday at 10:58 PM

    I thought it was a host problem but they claim that a experienced Xenforo developer can help out. So guys, how can I fix this error?
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Your SMTP credentials are incorrect.
     
  3. JoshSmith100

    JoshSmith100 New Member

    What does that mean? I have no idea what SMTP is. How can I find these credentials?
     
  4. whynot

    whynot Well-Known Member

    Hopefully you have a control panel to your hosting account.
    You should be able to find how to use SMTP . (Incoming, outgoing)
     
  5. Jeremy

    Jeremy XenForo Moderator Staff Member

    You will want to edit your email options; you most likely are using SMTP to send emails. The username and password are wrong.
     

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