I have been using Mandrill as my SMTP solution. All works fine, but today I logged in to discover my reputation is now "poor". What's confusing me is that my delivery rate is > 99%, I have 0% spam rate and a 0.7% bounce rate - fantastic stats. In fact, I have no idea why my account now has a poor reputation. I can't contact support as I have no funds in my account, and I can't add funds because I have a poor reputation!! I only use Mandrill for system emails sent by Xenforo. Does anyone have any experience of this?