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XF 1.5 Lost Newsfeed

Discussion in 'Troubleshooting and Problems' started by GreyWing, Jun 18, 2016.

  1. GreyWing

    GreyWing Member

    Hi Guys,

    Last week we lost our news feeds, they had been working perfectly until then. We think we lost them late last week, very coincidentally close enough to when the data centre went down and we had to go pick up the servers and move them to a new data centre. The servers are the same but the IP's would have changed.

    We can't be 100% sure they are linked but it's a very big coincidence if the issues aren't linked.

    Anyway, when trying to "preview feed entry" in the admin section, we are getting this error -


    The following error occurred:
    There was a problem requesting the feed.

    Error message: Unable to Connect to tcp://feeds.bbci.co.uk:80. Error #0: php_network_getaddresses: getaddrinfo failed: Name or service not known


    We are getting the same error across all the feeds we have operating. It would be great if anyone had seen this error before and knew of a possible fix.

  2. Mike

    Mike XenForo Developer Staff Member

    This likely indicates that the DNS servers you have specified for your server aren't correct. You'll probably find that you can't resolve feeds.bbci.co.uk via the command line.
    GreyWing likes this.
  3. GreyWing

    GreyWing Member

    Cheers Mike, you were spot on, all now sorted.

    Many Thanks

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