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XF 1.2 Lost members

Discussion in 'Troubleshooting and Problems' started by tommydamic68, Oct 7, 2013.

  1. tommydamic68

    tommydamic68 Well-Known Member

    How is this even possible? I had over 7200 members yesterday, this morning i found this.

    Screen Shot 2013-10-07 at 5.27.12 AM.png
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Most probably cause is an add-on, members do not just disappear.
     
  3. tommydamic68

    tommydamic68 Well-Known Member

    Is there a view in the ACP listing total members?
     
  4. Jeremy

    Jeremy XenForo Moderator Staff Member

    Yes, under the Users tab.
     
  5. tommydamic68

    tommydamic68 Well-Known Member

    The only add on i did recently is ******* credits by @*******
     
  6. RobParker

    RobParker Well-Known Member

    Did you do any sort of recount/rebuild?
     
  7. tommydamic68

    tommydamic68 Well-Known Member

    Only this morning after seeing the issue - rebuilt members cache and daily statistics - no luck.
     
  8. tommydamic68

    tommydamic68 Well-Known Member

    I am beginning to despise add ons...
     
  9. Martok

    Martok Well-Known Member

    Check the xf_users table in your database. Can you confirm that you have over 7200 members (rows) in there?

    If not, then does a database backup prior to this 'loss' of members show you have over 7200 members (rows) in there?
     
  10. CyclingTribe

    CyclingTribe Well-Known Member

    Have you done any member maintenance - such as banning accounts, changing accounts from Registered primary group to some other primary group? Changing user status to invalid? Deleting accounts with 0 (zero) posts? That sort of thing ... ?
     
  11. tommydamic68

    tommydamic68 Well-Known Member

    @Martok I don't have access right now to my server info- where would you be leading with this?
     
  12. tommydamic68

    tommydamic68 Well-Known Member

    No- the only thing I did yesterday (the statistics were correct by the way ) was to send out a newsletter to all members with [bd ] email add on via Mandrill and installed @******* free add on credits.
     
  13. Martok

    Martok Well-Known Member

    Checking to see if you actually had 7200+ members before the 'loss' today. If you did then that's concerning (though you will be able to do a restore and get all of the members back). If you didn't then something may have been causing your total members stats to read incorrectly (possibly the transfer from vb?) until your add-on installation yesterday.
     
  14. tommydamic68

    tommydamic68 Well-Known Member

    When I came from VB I had about 7100 and squired about a 100 members or so- at that point it was looking correct. However the Vb count was different at the transfer time - can't remember the count difference back then.
     
  15. Martok

    Martok Well-Known Member

    Anyway like I said, check your backup for how many members you had in that.
     
  16. tommydamic68

    tommydamic68 Well-Known Member

    Is it possible an add on could have changed the statistics though?
     
  17. Alfa1

    Alfa1 Well-Known Member

    vbulletin counts member accounts which are not activated. (Users Awaiting Approval & Users Awaiting Email Confirmation)
    XenForo does not.
    If your total member count on vbulletin was 7100 and you gained 100 then its not unlikely that your member count on XenForo is 6700, excluding inactive accounts.
     
    Adam Howard likes this.
  18. Adam Howard

    Adam Howard Well-Known Member

  19. tommydamic68

    tommydamic68 Well-Known Member

    Then that would explain the lesser amount on transfer over from VB. It is all said and done now, yesterday I had 7200 today I have 500 or so less.
     
  20. tommydamic68

    tommydamic68 Well-Known Member

    I did not delete any members.
     

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