I am not a direct customer of XenForo, I am a customer of JP Software, Inc. (JPsoft). JPsoft is a XenForo customer, and I am logged into their XenForo forum most of the time. When XenForo issues come up, JPsoft usually refers us to communicate with XenForo directly. I have done this a few times, most recently yesterday, relating to an issue of characters in the middle of quoted text being displayed as an emoticon. Two responses stated: "Put your username in here please- http://xenforo.com/customers/forum-users So the mods know you are licensed. Then they may be able to help you." Are the customers of your customers properly licensed? Apparently not, as obeying the above returned a message that I am not a licensed customer. So how can we get help?