Cannot reproduce Lightbox on "smaller" mobile devices not working correctly

[blue007]

Affected version

2.0.1

Users of my forums report that the lightbox, used to display attached images, does not work properly on mobile devices with a smaller resolution.

Example: Blackberry Keyone ( 4.5" screen) running Android 7.1.1 and Chrome. Attached images open linke on a desktop and the user is not able to navigate or close anymore. Page has to be reloaded.

I tested with iPhone 7 plus - for this resolution it works fine!

 

[cimad]

I think your users have the option to "force zoom" enabled in the accessibility options of Chrome.

 

[blue007]

Thank you, @cimad .They say it`s not an issue with thhis setting. People on Samsung internet are experiencing the same issue.

 

[Chris D]

Is this only being reported on Android devices?

Can the issue be reproduced on our site here? (anyone who tests may need to register)

Are you 100% certain that it is opening up in a new tab to the image rather than, say, the lightbox opening up but the buttons not being displayed? The buttons do fade out after a period but tapping on the image should bring them back. Does the URL in the address bar change to a different address? (To an attachments URL rather than threads).